What are the responsibilities and job description for the Product Technical Support Engineer - TMS USA position at Edwards Vacuum / Edwards Semiconductor Solutions?
The mission for this role is to provide advanced technical expertise to support customer applications, service teams, and field engineers for Thermal Management Solutions (TMS). This role acts as a critical interface between customers, field service, engineering, and service training, ensuring robust application solutions, effective troubleshooting, and continuous improvement through best known methods (BKMs), SOPs, and characterization data.
Key Responsibilities:
Customer & Application Support
- Support TMS App users, resolve issues, and manage support inbox
- Assist with new applications, BKMs, and system optimisation
- Conduct site visits, training, and advise on configurations
Installation & Field Support
- Guide installations and support FSEs/customers
- Act as escalation point for complex issues
- Support critical service events
Technical & Troubleshooting
- Resolve complex system, thermal, and integration issues
- Support testing and collaborate with technical teams
Documentation & Training
- Maintain SOPs, technical reports, and app content
- Support training and act as SME across service teams
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role. Do you have:
Education
- Degree in science/engineering or equivalent experience
Experience (3 years)
- Technical support, service, or application engineering
- Troubleshooting complex systems in customer environments
- Reading electrical/mechanical drawings; using diagnostic tools
- Semiconductor fab experience (desirable)
Skills & Knowledge
- Understanding of thermal, fluid, or control systems (advantage)
- Strong communication, organisation, and problem-solving skills
- Customer-focused with ability to manage expectations
- Familiar with software configuration and diagnostics
- Basic technical documentation (SOPs, reports)
- Effective cross-functional collaboration
Other Requirements
- Fluent English (additional languages a plus)
- Proficient in Microsoft Office
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
- Salary range $92,000 - $138,000. Please note that actual compensation within this range will be based on location, skills, experience, and internal equity.
This role will be based at our site in Hillsboro on a hybrid basis.
Travel for this role is expected to be 25-40% including overnight, multi-day trips, and ability to travel internationally
Edwards Vacuum is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected veteran status or any other protected class.
Salary : $92,000 - $138,000