Engineer III - Technology

Job Description

We are seeking a Digital Employee Experience (DEX) Engineer to support the engineering, monitoring, and continuous improvement of the enterprise end‑user technology experience. This role focuses on identifying and reducing friction across devices, applications, and digital workplace services using telemetry, analytics, automation, and sound engineering practices.

This is a growth‑oriented engineering role for individuals with a strong foundation in endpoint or end‑user computing who want to deepen their expertise in Digital Employee Experience. The role partners closely with senior engineers and cross‑functional teams to deliver proactive, data‑driven improvements. This is not a traditional help desk position.

What You'll Do

• Support day‑to‑day engineering and administration of Digital Employee Experience platforms (e.g., Nexthink, ControlUp, Liquidware).
• Monitor endpoint, application, and user experience health to identify issues, trends, and improvement opportunities.
• Create and maintain dashboards, reports, alerts, and experience views for device health, application performance, and login experience.
• Partner with senior engineers and other teams to investigate recurring issues and employee experience pain points.
• Develop and maintain scripts, automations, and remote actions using PowerShell and approved tools.
• Support proactive remediation efforts to improve stability, performance, and overall digital workplace experience.
• Contribute to experience‑focused initiatives such as OS upgrades, patching, software deployment, device management, and virtualization.
• Document technical procedures, troubleshooting steps, and engineering standards.
• Participate in testing, validation, and deployment of DEX and endpoint changes.
• Collaborate across endpoint, OS, virtualization, service management, and support teams.
• Continue building technical depth in DEX platforms, endpoint management, automation, and enterprise engineering.
  
  

Company Description

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report.

¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.

Awards and Accolades

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones

Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones

Awards and Accolades

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

Requirements

What Experience You Need:

• Bachelor’s degree or equivalent practical experience.
• 2–5 years of experience in endpoint engineering, desktop engineering, end‑user computing, or a related technical role.
• Exposure to one or more Digital Employee Experience platforms.
• Experience with endpoint management tools (e.g., Intune, Configuration Manager).
• Working knowledge of Windows OS, application deployment, and device management in an enterprise environment.
• Basic to intermediate PowerShell scripting experience.
• Strong analytical and troubleshooting skills.
• Clear written and verbal communication skills.
• Ability to learn quickly and grow into increasing levels of platform ownership.
  
  

Preferred Experience

• Hands‑on experience with Nexthink, ControlUp, or similar tools.
• Enterprise Windows 10/11 environments.
• Exposure to Citrix, Windows 365, or other virtual desktop technologies.
• Application packaging, patching, or endpoint automation experience.
• Familiarity with reporting, dashboards, or IT analytics.
• Understanding of proactive monitoring and experience‑based support.
• Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week effective June 1, 2026. Before June 1, 2026, candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday.**
  
  

Current INTERNAL home-based associates: While this role is posted as hybrid, if selected and accepted, you may retain your home-based status. Edward Jones intends in good faith to continue offering the role as home-based, though future business or regulatory needs may require on-site work.