What are the responsibilities and job description for the Client Solutions Specialist – Licensed Support Solutions position at Edward Jones?
This job posting is anticipated to remain open for 30 days, from 18-Jun-2026. The posting may close early due to the volume of applicants.
Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 8 million clients and 19,000 financial advisors across the U.S. and Canada, we’re proud to be privately-owned, placing the focus on our clients rather than shareholder returns.
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.
People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.
View our Purpose, Inclusion and Citizenship Report.
1Fortune 500, published June 2023, data as of December 2022. Compensation provided for using, not obtaining, the rating.
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.
People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.
View our Purpose, Inclusion and Citizenship Report.
1Fortune 500, published June 2023, data as of December 2022. Compensation provided for using, not obtaining, the rating.
Join our Licensed Support team at Edward Jones and you'll be joining other associates who have a passion for serving our clients and Branch Teams by understanding their needs, tailoring the solution to meet the most effective outcome for the client, and demonstrate a spirit of caring. We offer a great working environment for those seeking a professional opportunity as a Client Solution Specialist. In this role within the new home office client service area, associates strive to provide timely answers, guidance, and support of our clients and branch teams to enable an ideal client experience.
We serve clients from 7:00 am-5:00 pm CST. Your specific schedule will take into account your location's time zone and may vary based on the needs of the department. Core hours of operation for most associates in the department will be Monday through Friday from 8:00 am to 5:00pm locally.
The ideal candidate must be comfortable serving as a phone service representative, spending a great deal of time answering and placing phone calls. If you have financial solutions and strong client service experience, enjoy working in a fast-paced environment and are ready for a rewarding career in the financial industry, this may be a great opportunity for you.
Responsibilities:
We serve clients from 7:00 am-5:00 pm CST. Your specific schedule will take into account your location's time zone and may vary based on the needs of the department. Core hours of operation for most associates in the department will be Monday through Friday from 8:00 am to 5:00pm locally.
The ideal candidate must be comfortable serving as a phone service representative, spending a great deal of time answering and placing phone calls. If you have financial solutions and strong client service experience, enjoy working in a fast-paced environment and are ready for a rewarding career in the financial industry, this may be a great opportunity for you.
Responsibilities:
- Provide strong customer service and support for our client’s urgent financial and account related needs.
- Accurately respond to callers with appropriate tone, organized thoughts, and confidence.
- Must be able to multi-task and follow-up appropriately to take issues to resolution. This includes generating strong and efficient internal processes to demonstrate efficiency in serving clients and branch teams.
- Ability to deliver tailored solutions and exceptional service to our clients, while fulfilling the firm’s regulatory requirements.
- This role requires the ability to collaborate and communicate with multiple individuals throughout the team to serve clients in partnership. This may also include working closely with other team members outside the team and stakeholders.
- Plan, prioritize and execute client account needs for a large volume of households across multiple branch teams and home office teams in a teaming concept.
- Demonstrate a change mindset through flexibility and willingness to shift between projects/priorities when working in a fast-paced, dynamic marketing environment as well as demonstrated ability to work independently, with little to no direction or leader involvement. This includes ability to prioritize and execute on multiple tasks/projects and adjust to changing priorities.
- Complete necessary and topical training and keep up to date on changes in process or information necessary to do the job.
- Responsible for continually learning on the job through daily department emails, team/department meetings, and Continuing Education sessions.
- Contribute to the overall success of the team/department by acting as a resource for others and by owning/supporting new initiatives, projects, or process changes.
- Excellent verbal and written communication skills required due to the direct contact with Edward Jones’ clients.
- Minimum of 3 years of experience in their respective product or financial services industry or equivalent tools/systems or combination of experience and education.
- Strong computer skills with the ability to learn and apply technical information. Familiarity in Salesforce, Money guide, Excel is a plus.
- Experience with understanding complex branch/client needs and autonomously seeking out innovative solutions.
Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week.
At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.
Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones
Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones
Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones
Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Edward Jones is prohibited from hiring individuals with certain specified criminal history as set forth in Section 3(a)(39) and 15(b)(4) and Rule 17a-3(a)(12) of the Securities and Exchange Act of 1934, and conducts background reviews consistent with FINRA Rule 3110(e). A copy of a notice regarding the provisions of the Los Angeles County Fair Chance Ordinance is available at: dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf.