What are the responsibilities and job description for the Business Support Specialist II, Operations position at Edward Jones?
This job posting is anticipated to remain open for 30 days, from 09-Jul-2026. The posting may close early due to the volume of applicants.
Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re proud to be privately-owned, placing the focus on our clients rather than shareholder returns.
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.
People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.
View our Purpose, Inclusion and Citizenship Report.
¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.
People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.
View our Purpose, Inclusion and Citizenship Report.
¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.
Reimagining How We Work Together
Are you energized by solving complex operational problems, improving systems and processes, and managing risk in a regulated environment? In this role, you’ll support high‑impact operational initiatives across multiple Operations functions, partnering with stakeholders to deliver client‑focused, compliant outcomes in both routine and exception‑based environments.
Are you energized by solving complex operational problems, improving systems and processes, and managing risk in a regulated environment? In this role, you’ll support high‑impact operational initiatives across multiple Operations functions, partnering with stakeholders to deliver client‑focused, compliant outcomes in both routine and exception‑based environments.
What You’ll Do
- Plan and support operational projects, process improvements, system enhancements, and product launches.
- Partner with stakeholders to gather, validate, and document business requirements.
- Lead or support user acceptance testing (UAT), system testing, and post‑implementation issue resolution.
- Analyze complex, confidential operational data to identify trends, issues, and risk.
- Identify, track, and resolve issues impacting clients, systems, compliance, or operational risk.
- Collaborate cross‑functionally with Operations, Technology, Risk, Compliance, Analytics, and Product teams.
- Support risk and control activities, including Privacy, Business Continuity Planning (BCP), Records Information Management (RIM), and Written Supervisory Procedures (WSPs).
- Build subject matter expertise and provide guidance and knowledge sharing to associates.
Required Qualifications
- Bachelor’s degree preferred or an equivalent combination of education and experience.
- 3 years of experience in Operations, financial services, or a related industry.
- Experience working with operational tools, platforms, and/or systems in a regulated environment.
- Strong problem‑solving, analytical, and critical‑thinking skills.
- Ability to manage multiple priorities and make sound decisions in both routine and non‑routine situations.
- Proven ability to collaborate across teams and influence without direct authority.
- Strong written and verbal communication skills.
Preferred Qualifications
- Experience with exception‑based or high‑risk operations, such as trade corrections, asset or cash movement, or error resolution.
- Experience supporting operational projects, system enhancements, or product launches, including requirements gathering and testing/UAT.
- Familiarity with operational risk frameworks, controls, audits, or compliance activities.
- Experience with trading or operations systems such as BAM, TaSC, SuRPAS, Advisory Trading Tool, or comparable platforms.
"Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week."
At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.
Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones
Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones
Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones
Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.