Digital Shelf Onboarding Specialist

At Educators Resource we equip teachers and parents with innovative tools designed to enhance the education of children. We aspire to create a world where learning is more accessible and fun, guided by our values of integrity, collaboration, innovation, and accountability.

Digital Shelf Onboarding Specialist 

Are you organized, tech-savvy, and ready to break into the fast-paced world of e-commerce? Join our growing team as a Digital Shelf Onboarding Specialist, where you'll play a key role in getting products live and in front of customers across top retail platforms.

This is an excellent opportunity for an early-career professional looking to build a foundation in digital merchandising, retail operations, or e-commerce content management. This role offers opportunities to take on increased responsibility and advance into more strategic positions as your skills and experience develop.  If you're ready to build your career at the intersection of technology and retail, we want to hear from you!

Location: Semmes, AL                               

Full-time; Non-exempt – Day Shift           

Reports to: Director of Merchandising & Vendor Relations

Essential Functions of the Role

Duties and Responsibilities 

Item Onboarding & Setup

• Complete retailer-specific item onboarding templates with provided product data and assets, revising data to meet retailers’ requirements.
• Upload and submit new product content to retailer systems/portals (e.g., Staples, Michaels, Office Depot, etc.).
• Track onboarding progress to ensure products go live on retailer sites within expected timelines.
• Track and troubleshoot item setup issues to ensure products are published and performing on-site.
• Follow onboarding instructions and checklists provided by team leads or retailers.

Content & Asset Submission

• Submit updates to product titles, descriptions, images, and other assets for assigned retailer accounts as directed.
• Ensure all submitted content meets retailer guidelines and quality standards.
• Assist with ongoing maintenance of product listings, including data refreshes, or image and attribute updates.

Project Coordination & Support

• Monitor onboarding project status and communicate any issues or delays to the team.
• Maintain accurate documentation of submitted items, templates used, and content status.
• Support larger item setup initiatives and promotional launches.

Core Competencies

Skills, Talents, Personal Attributes and Experience

• Associate or Bachelor’s degree preferred.
• 2 years of work experience in an office, retail, or e-commerce setting.
• Strong attention to detail and organizational skills.
• Ability to follow instructions and meet deadlines reliably.
• Comfortable working in spreadsheets (Microsoft Excel) and learning new software tools.
• Strong communication and collaboration skills.
• Experience working with retailer portals (e.g., Staples Exchange, Amazon Vendor Central, Walmart Item 360, etc.) is a plus but not required.
• Proficiency in Microsoft Excel required.
• Interest in e-commerce, retail merchandising, or digital content.
• Ability to prioritize tasks and manage time effectively in a deadline-driven environment.

Physical Requirements

The physical demands described here represent those that are typically required to successfully perform the essential functions of this position.  Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

• Prolonged use of a computer, including typing and viewing a screen for extended periods.
• The ability to communicate effectively in person and over the phone with coworkers, vendors, and customers.
• Must be able to remain seated for extended durations.

Compensation and Benefits

We offer a comprehensive compensation package including competitive pay and full benefits.

Full Benefits Package Including: Health, Dental, Vision, Various Voluntary Life Policies, Accident Insurance, Critical Illness, *Basic Life Insurance, *Short Term Disability, Long Term Disability, EAP Services, 401K with company match, as well as PTO and various company paid holidays.

*Company paid benefit 

About Educators Resource 

We are the backbone of an education & office supply network whose supply chain encompasses the globe.  As a leader in our industry segment, we service customers across North America on behalf of companies and brands you see and interact with every day. We offer the broadest array of products in the market, with over 20,000 SKUs sourced from over 300 suppliers.  We work hard to ensure that our customers WIN daily, and we have some of the highest service levels in the industry. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.