What are the responsibilities and job description for the External Relations Administrator position at Educational Service Center of Northeast Ohio?
Job Purpose
This position will support the development and implementation of the systems needed to facilitate PEP’s capacity to cultivate and support relationships with donors, customers and other external stakeholders. Additionally, this role will also support communications work, helping PEP tell its story within digital and print platforms.
Duties and Responsibilities
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This position will support the development and implementation of the systems needed to facilitate PEP’s capacity to cultivate and support relationships with donors, customers and other external stakeholders. Additionally, this role will also support communications work, helping PEP tell its story within digital and print platforms.
Duties and Responsibilities
- Donor and Customer Relationship Management Data Systems: Leadership responsibility for the management of PEP’s donor and customer relationship management (CRM) data systems, inclusive of all donor acknowledgment systems and reporting and systems supports for gift tracking as required by PEP’s financial reporting.
- Customer Relationship Management Systems: Maintain database of PEP’s primary customers (i.e. school districts, government).
- Communications: Support management of PEP’s messaging and brand on social media, website, print materials, email marketing and other branded assets. Assist in identifying ideas for, researching, conducting interviews and writing PEP stories and news items. Proofread written materials.
- Development: Leadership responsibility for the management of large mailings required to support annual fund and event efforts.
- Administrative Support: Aid in carrying out various external relations activities, such as monitoring branded and printed materials, collateral, ensuring invoices are received and paid, maintaining credit card receipts and preparing materials for meetings or events.
- Bachelor’s Degree strongly preferred.
- Three to five years’ experience working in non-profit environment, preferable connected to education and/or mental health.
- Excellent interpersonal skills and relationship-development skills.
- Experience and skilled in MS Office.
- Excellent attention to detail.
- Ability to multi-task, plan timelines, and coordinate with various departments.
- Strong communication, organizational, analytical, and problem-solving skills.
- Strong written communication skills.
- Ability to make appropriate decisions and use sound judgement.
- Ability to use a computer and keyboard (eye-hand coordination and repetitive movements related to keyboarding) and possibly sit for several hours
- Ability to balance, bend, climb, crouch, kneel, reach, push, stoop, stand and sit
- Hybrid position with expectations for regular in-office work.
- Possible exposure to communicable diseases (e.g., colds, flu, measles).
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