Client Engagement Specialist

Position Title: Intake Specialist/Client Engagement

Category: Classified; FLSA Applies

Compensation: Hourly, insurance coverage, and fringe benefits as per the current Mahoning Valley Regional Council of Government (MVRCOG) Board Policy.

Education/Degree: High school diploma or equivalent.

Reports to: Intake Coordinator

Supervises: None

Qualifications: The following qualifications and guidelines:

• Processes calls to engage families in the Help Me Grow system of services to determine eligibility.
• Responsible for answering agency and departmental phone lines maintaining a consistent positive, helpful attitude.
• Provides appropriate information to callers and refers callers to resources as needed.
• Obtains and documents new referrals, performs data entry and data verification by extracting information from multiple databases and/or forms per protocol ,assigns designated referrals per protocol, and assists with managing correspondence with families and referral sources.
• Maintains accurate, complete and correct documentation/records.
• Checks voicemail, fax and email for new referrals and assigns per protocol.
• Troubleshoots issues related to data entry and contacts Ohio Department of Health, the Ohio Department of Developmental Disabilities, staff and/or partners to resolve issues, inconsistencies and/or missing data.
• Any other duties assigned by the Superintendent.

REQUIRED ETHICAL AND PROFESSIONAL ATTRIBUTES AND BEHAVIORS:

• Regular and prompt in attendance.
• Seeks opportunities to improve skills and grow professionally.
• Prepares an annual professional development plan that links professional growth with ESCEO and other assigned goals.
• Attends and actively participates in all required/assigned training sessions, meetings and other responsibilities.
• Provides quality service to both internal and external colleagues and customers.
• Seeks opportunities to participate as a productive member of ESCEO, school district , and other committees and teams
• Generates internal and external support for ESCEO services.
• Represents the ESCEO and its service schools with professionalism at all times.
• Demonstrates at all times integrity and ethical behavior.
• Responds quickly to directions for improvement from supervisors
• Maintains confidentiality in all job related discussions and communications.

OTHER EXPECTATIONS AND DEMONSTRATED SKILLS AND ABILITIES:

• Reads, analyzes and interprets data and reports.
• Writes reports, correspondence and other appropriate communication.
• Presents information and responds to questions effectively and efficiently.
• Prioritizes task, requirements and expectations in order to perform to a standard of excellence in service.

WORKING CONDITIONS:

Exposure to the following situations may range from remote to frequent based on circumstances and factors that may not be predictable.

• Duties may require bending, crouching, kneeling, reaching, and standing.
• Duties may require lifting, carrying, and moving work-related supplies/equipment, up to 50 pounds.
• Duties may require operating and/or riding in a vehicle.
• Duties may require traveling to meetings and work assignments.
• Duties may require working in proximity to moving mechanical parts.
• Duties may require using a computer keyboard and monitor.
• Duties may require wearing protective clothing and using safety equipment.
• Duties may require working extended hours.
• Potential for exposure to adverse weather conditions and temperature extremes.
• Potential for exposure to air-borne particulates, chemical irritants, combustible materials, electrical hazards, equipment vibrations, noises, and odors.
• Potential for exposure to blood-borne pathogens and communicable diseases.
• Potential for interaction with aggressive, disruptive, and/or unruly individuals.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Employee assistance program
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan

Work Location: Hybrid remote in Canfield, OH 44406

Salary : $16