NOC Technician I

Overview

Are you ready to be at the heart of cutting-edge broadcast technology? Join the Network Operations Center (NOC) team at EMF, where you'll play a key role in monitoring and optimizing our radio networks. As a NOC Technician, you’ll work alongside Engineers, ensuring compliance with FCC guidelines and delivering top-tier quality through proactive communication with both equipment and personnel. All of this takes place from our dynamic and fast-paced K-LOVE Headquarters. If you're ready to make an impact in the world of broadcast operations, we want to hear from you!

*This is an on-site position that will provide coverage for 3rd shift (10pm-6:30am) on Wednesday-Sunday.*

Here's some of what you will be doing:

• RF Broadcast Network Monitoring & Support
  • Monitor and interpret transmitter signals using remote control systems, analyzing audible or visible alerts that indicate transmitter status, signal loss, or equipment faults across K-LOVE’s broadcast facilities.
  • Verify daily transmitter and activity logs, ensuring delivery integrity and logging compliance; prepare additional reports such as telemetry analysis to support operational oversight.
  • Use basic troubleshooting skills to triage, isolate, and remotely restore functionality of RF broadcast equipment, including satellite receivers, EAS systems, audio processors, and STL/TSL links.
  • Perform proactive and corrective actions to resolve detected issues or escalate appropriately to Field or Contract Engineers when necessary.
  • Coordinate actively with Engineering teams to support the remote testing, configuration, or repair of broadcast systems, including RF control systems and satellite-fed equipment.
  • Adjust NOC monitoring equipment and systems as needed to maintain uninterrupted broadcast service.
  • Create database scripts for RF broadcast equipment that accommodates for equipment replacement as well as new site builds.
• Network Infrastructure Monitoring & Support
  • Monitor internal IT systems and infrastructure, including routers, switches, servers, firewalls, and cloud-based services using network monitoring tools (e.g., PRTG, SolarWinds, Kybio).
  • Respond to system alerts related to connectivity, latency, packet loss, or hardware resource utilization (CPU, memory, storage), ensuring swift response to minimize downtime.
  • Troubleshoot basic Layer 1–3 issues, such as physical connectivity, IP conflicts, or interface errors.
  • Support up time for core IT services, including DNS, DHCP, VoIP, file servers, and remote access systems.
  • Assist with preventive maintenance tracking, leveraging logs, alarms, and trend analysis to prevent service-impacting issues.
• Incident Management & Communication
  • Create, update, and close work orders accurately and in a timely manner in accordance with incident response and ticketing procedures.
  • Document events and technical resolutions in shift logs and dashboards to ensure smooth transition between shifts and accurate reporting.
  • Follow established escalation procedures, ensuring timely notification and coordination with Engineering or management teams for unresolved or critical issues.
  • Participate in incident reviews and knowledge sharing, contributing insights to improve system reliability and team effectiveness.

Here's some experience we are seeking: 

• High school diploma required. Associate’s degree or technical certifications
• CompTIA A , SBE Radio Operator Certification preferred.
• 0–2 years of experience in broadcast operations, IT support, help desk, or related technical role.
• Basic knowledge of RF broadcast equipment, IT systems, or help desk processes.
• Ability to follow standard operating procedures and document incidents accurately.
• Strong problem-solving orientation with willingness to learn and escalate appropriately.
• Effective interpersonal and teamwork skills to collaborate with Engineers and peers.
• Commitment to professional growth through training and development.
• Demonstrated capacity to manage multiple incidents and prioritize effectively.
• A collaborative and flexible style, with a strong service mentality. Need to be seen as a team player.
• Excellent interpersonal skills with the ability to develop sincere business/ministry relationships.
• Strong written and verbal communication and presentation skills.
• Demonstrated commitment to the social sector with a passion for our mission and values.

What can we offer you?

• Industry leading Medical, Dental & Vision coverage
• Short/long term disability and life insurance
• Robust 401K with company match
• Parental leave with Baby Bonding pay
• Generous PTO, holiday and sick pay
• Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more
• Leadership and Career Development Programs including free access to LinkedIn Learning platform

Why work for K-LOVE? 

K-LOVE is a nonprofit, multi-platform media company on a mission to draw people closer to Christ. Founded in 1982 in Santa Rosa, CA, with a singular radio station, K-LOVE today owns and operates the nation's two largest Christian music radio networks (K-LOVE and Air1) with over 1,000 broadcast signals across all 50 states, streaming audio reaching around the world, and a growing family of media ministries including podcasts, books, films, concerts, and events. K-LOVE employs nearly 500 team members between its office in Nashville, TN and field locations around the country. You can view our mission and values here Mission, Beliefs & Values.

"As an Equal Opportunity Employer, K-LOVE makes employment decisions based on merit and other legitimate reasons. The Company is committed to a diverse and inclusive work environment and the promotion of equal employment opportunities regardless of protected class, characteristic or status.  However, K-LOVE is also a religious non-profit organization where all team members contribute to the Company’s mission of encouraging our audiences “to have a meaningful relationship with Christ.” Therefore, pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e I(a)), K-LOVE has the right to hire only candidates who agree with the Company’s Statement of Faith.  Also, as a religious non-profit organization, the Company is not governed by the CA Fair Employment and Housing Act."