What are the responsibilities and job description for the IT Support Specialist III (On-Site) position at Educational Federal Credit Union?
Job Summary:
Support the Credit Union by assisting with network operations and desktop administration. Provide technical support for tier II and tier III issues. Support staff access to the internet and network resources. Follow established procedures to install software and updates on workstations. Complete projects and assignments independently or under little supervision. Performs processing and run jobs on core system independently or under supervision.
We encourage you to view and apply directly at edfed.org/careers
Duties & Responsibilities:
- Perform the duties and responsibilities of the IT Support Specialist II.
- Deploy computer images, applications, and updates to all workstations.
- Assist in the administration of network devices, VLANS, and configurations.
- Troubleshoot advanced issues with Windows PCs and internet connections.
- Mentor lower-level Helpdesk/IT technicians.
- Work on assigned projects.
Skills:
- Creating and administering Group Policy Objects
- Experience in the Microsoft 365 ecosystem
- Experience in enterprise-level imaging processes (preparing computers for imaging and deployment)
- Experience with hardware inventory management systems
- Mobile Device Management
Requirements:
- Associate's degree or equivalent combination
- 5 years of related work experience
Every employee is required to comply with all Bank Secrecy Act (BSA) policies and procedures, and to attend required BSA-related training as assigned.
The following are some benefits offered to employees:
- Paid Holiday
- Paid Birthday
- Paid Sick and Personal Days
- Paid Vacation
- Retirement/401K with matching contributions
- Medical, Dental and Vision Insurance
- Life Insurance and Long Term Disability
- Tuition reimbursement for Undergraduate and Graduate courses
- Various Incentive Programs
- Career opportunities
About Us:
As a financial institution, EdFed has been dedicated to providing our members, the South Florida educational community, with quality financial services since 1935. As an employer, we strive to provide staff with challenging career opportunities, great benefits, and a friendly work environment. Confidentiality is of the utmost importance in this position.