What are the responsibilities and job description for the I.T. Application Support Supervisor (Full-time) position at Educational Employees Credit Union?
Description
PAY GRADE: 26E
PAY RANGE: $55,452 - $99,112 Annually
DEPARTMENT: Information Services
This position is 100% on-site and not eligible for remote or hybrid work.
Experience the difference with Educational Employees Credit Union, the largest credit union in the Central Valley. Known for its outstanding member service, EECU promotes a positive work environment and supports employee well-being with a competitive benefits package, including a 6% employer contribution to 401k. In 2025, EECU received the Gold Award for Best Credit Union and the Silver Award for Best Place to Work in The Fresno Bee's 2025 Best of Central California People’s Choice Awards.
Summary
The I.T. Application Support Supervisor is responsible for overseeing the tactical operations of the I.T. organization’s Application Support Team. This role ensures the efficient delivery of core services, drives operational excellence, and aligns team performance with the department's overall strategy. The ideal candidate combines a coaching mindset with a hands-on approach to improve processes, enhance end-user satisfaction, and achieve performance targets. This level works under minimal supervision and has the following attributes
Essential Duties and Responsibilities
PAY GRADE: 26E
PAY RANGE: $55,452 - $99,112 Annually
DEPARTMENT: Information Services
This position is 100% on-site and not eligible for remote or hybrid work.
Experience the difference with Educational Employees Credit Union, the largest credit union in the Central Valley. Known for its outstanding member service, EECU promotes a positive work environment and supports employee well-being with a competitive benefits package, including a 6% employer contribution to 401k. In 2025, EECU received the Gold Award for Best Credit Union and the Silver Award for Best Place to Work in The Fresno Bee's 2025 Best of Central California People’s Choice Awards.
Summary
The I.T. Application Support Supervisor is responsible for overseeing the tactical operations of the I.T. organization’s Application Support Team. This role ensures the efficient delivery of core services, drives operational excellence, and aligns team performance with the department's overall strategy. The ideal candidate combines a coaching mindset with a hands-on approach to improve processes, enhance end-user satisfaction, and achieve performance targets. This level works under minimal supervision and has the following attributes
- Strategic thinker with a result-driven approach to problem-solving.
- Strong leadership and interpersonal skills, capable of motivating and developing teams.
- Exceptional organizational and multitasking abilities to manage competing priorities.
- Excellent communication and collaboration skills for engaging with stakeholders at all levels.
- Adaptability and resilience in a fast-paced, dynamic environment.
Essential Duties and Responsibilities
- Operate and monitor the core processing system
- Ensures reporting is completed and accessible to business areas and leadership in accordance with predetermined schedules
- Identify solutions to improve operational efficiencies
- Keep abreast of industry standards and best practices
- Resolve operational challenges representative of intermediate technical skill level
- Act as an escalation point for technical issues, ensuring fast resolution of incidents
- Drive continuous improvement through regular assessments and feedback loops.
- Degree in Technology or related field or 3 years’ experience in a similar capacity or;
- Equivalent combination of related education and experience.
Salary : $55,452 - $99,112