Youth Advocate - Youthbuild

Job Description:

Title: Youth Advocate - YouthBuild

Classification: Non-Exempt

Scope of Position:

Assess youth participants (aged 16-24) enrolled in the YouthBuild program and determine the most appropriate path to employment. Provide support and assistance in all areas related to gaining and/or retaining employment and career advancement.

Essential Functions:

• Provide individualized assessment of work, family and personal development needs and opportunities
• Determine eligibility and accurately complete required documentation for enrollment
• Build professional one-on-one working relationships with customers to assist in eliminating challenges that are hindrances to obtaining and retaining employment
• Provide referrals to appropriate SLATE services, business services unit, online learning centers and community service or social service agencies when needed
• Convince customers to participate in and follow through with planned activities as outlined in contract with funding agency
• Oversee customer activities and assist with workshop schedules
• Track all customer activities including SLATE services, ITAs, and other initiatives
• Create solutions to customer attendance problems
• Maintain organized database of customers and keep detailed documentation of all contacts
• Maintain accurate individual case files for each registered customer, ensuring each contain appropriate eligibility documents
• Guide jobseekers through preparation of individual employment plans based on their specific occupational goals
• Maintain customer files as specified by contractor
• Share information with appropriate staff and/or funding agencies
• Provide consistent and comprehensive case management follow-up and retention services, ensuring that post-placement contacts are made as required by specific contract, accommodating customer work schedules
• Document all participant contacts and activities in case progress notes
• Assist in the preparation of project reports as needed
• Ensure that positive outcomes and goals are met as required by contract
• Work with the team on implementing processes that increase customer engagement
• Conduct program orientations
• Other opportunities as available

Education and Experience Requirements:

• Career counseling experience
• Ability to prioritize tasks and document visits and contacts
• Demonstrated telephone, computer and written communication skills
• Ability to maintain flexibility as needs of contract or contractor required
• Bachelor’s degree or Associate’s degree, and three years of work experience in case management/human services or related experience
• Knowledge of Microsoft Office applications
• Must have a valid driver’s license

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.