WIOA Career Coach

Job Description:

Career Coach

Non-Exempt

Salary: $45,000

Scope of Position

Provide career support and assistance to program customers (job seekers) in obtaining and retaining employment, pursuing training, and advancing their careers under the Integrated Services Customer Flow Design.

Essential Functions

• Accurately review, evaluate, and complete documentation required to determine WIOA eligibility and register customers. Provide remote WIOA registration services using Outlook and securely handle and maintain all customer documents.
• Provide career coaching to help WIOA customers achieve the goals outlined in their Individual Employment Plans (IEPs), including ongoing contact and coaching after job placement.
• Build professional, one-on-one relationships with customers to identify and address barriers to obtaining and retaining employment through assessment, individualized coaching, and coordination with PA CareerLink® staff.
• Develop customer-driven IEPs and update them as required to reflect customer progress, service needs, and program requirements.
• Document all customer visits, interactions, contacts, referrals, and activities through accurate and timely case notes in the Commonwealth Workforce Development System (CWDS).
• Coach, motivate, and encourage customers as they pursue employment, training, and retention goals. Assess their needs and refer them to partner organizations for supportive services, GED preparation, and English as a Second Language (ESL) instruction.
• Help customers become job ready by reviewing their resumes, assessing their skills, and preparing them to meet employer hiring requirements.
• Conduct job searches on behalf of customers and recommend employment opportunities that align with their skills, experience, interests, and career goals.
• Assist customers with registration, job search preparation, workshop registration, resume development, and training program selection through the PA CareerLink® website.
• Coordinate with community partners to connect customers and their families with social services and other resources that address barriers to employment.
• Maintain customer files in accordance with contractor requirements and state guidelines.
• Adapt to evolving program requirements, procedures, and customer needs.
• Support achievement of program outcomes and performance goals in accordance with applicable policies and guidance.
• Share recruitment events, hiring opportunities, and related flyers with WIOA participants through email and other approved communication methods.
• Perform other related duties as assigned.

Education, Skill, and Experience Requirements

• Bachelor’s degree in human services or one to three years of equivalent experience preferred.
• Prior case management experience required.
• Prior workforce development experience strongly preferred.
• Strong organizational skills, including the ability to prioritize responsibilities and manage multiple tasks efficiently.
• Effective communication, analytical, and interpersonal skills.
• Proficiency in Microsoft Office applications.
• Bilingual proficiency in English and Spanish preferred.

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.