MO SEMO - Job Center Assistant

Job Description:

Position: Part-time Monday-Friday 7 hours per day

Salary: $ 39,375.00 annually

Essential Functions:

• Serve as the first point of contact for customers, employers, visitors, and partners by providing professional, courteous, and welcoming customer service.
• Provide front desk coverage, answer and direct incoming telephone calls, respond to inquiries, and schedule appointments in accordance with Job Center procedures.
• Provide information regarding Job Center services, workforce programs, workshops, hiring events, and community resources.
• Assist customers with Wagner-Peyser registration, enrollment activities, and workforce system navigation.
• Conduct customer intake activities, collect required documentation, and maintain accurate customer records in workforce management systems.
• Assist customers with job search activities, labor market information, career services, and utilization of Job Center resources.
• Assess customer needs and facilitate referrals to workforce programs, partner agencies, and community resources to ensure access to appropriate services.
• Coordinate with Job Center team members and partners to support timely service delivery and positive customer outcomes.
• Document customer interactions, referrals, and activities in accordance with program requirements and established procedures.
• Provide basic assistance to customers regarding unemployment insurance processes, online systems, and available resources, referring specialized issues to appropriate state staff.
• Assist customers with identity verification requirements, including gathering, uploading, and processing required documentation while maintaining confidentiality.
• Support Job Center operations through data entry, filing, scanning, document management, and other administrative functions.
• Assist with workshops, orientations, hiring events, outreach activities, and special projects as assigned.
• Monitor resource room operations and assist customers with computers, printers, and other office technology.
• Maintain confidentiality of customer information and ensure compliance with all applicable federal, state, local, and organizational policies and procedures.
• Work collaboratively with Job Center team members and partners to support effective customer flow, service delivery, and achievement of workforce system goals.
• Perform other duties as assigned by the Board and/or EDSI leadership.

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.