Business Servies Representative

Job Description:

Title: Business Services Representative

Classification: Non-Exempt

Salay: $52,000/yr

Scope of Position

The Business Services Representative (BSR) responds to employers who want to connect with our system of record and will also connect employers to the PA CareerLink®. This role is responsible for supporting employer partnerships, coordinating, and attending rapid response events at employer sites, and assisting with center-based hiring and recruitment events. The BSR operates across multiple PA CareerLink® locations throughout the city and serves as a liaison between employers, dislocated workers, and System-Wide Special projects. In addition to any request by PA CareerLink®, this position will provide staff assistance services to employers that are interested in working with PA CareerLink®, and customers.

Essential Functions

• Provide staff assistance services to employers that are interested in working with PA CareerLink® and their customers
• To support all PA CareerLink® centers in achieving their employment goals for customers
• Make sure that employers have their business profile approved in CWDS
• Verify, validate, and approve job postings
• Support hiring events/ job fairs and information sections with employers from PA CareerLink®
• Support PA CareerLink® centers with hosting local career fairs
• Monitor scam preventions
• Maintain a good relationship on behalf of the PA CareerLink® with employers to ensure employers have access to candidates in the workforce system
• Identify employers that aligned with special projects workforce initiatives assigned in support PA CareerLink®
• Support rapid-response activities, including layoff events, employer site visits, and support for the dislocated workers
• Maintaining an ongoing knowledge of industry trends and labor market information to inform employers and PA CareerLink® staff
• Ensures accurate documentation of employer interactions, job postings, referrals, and event outcomes
• Represents PA CareerLink® in community and employer-facing activities, promoting workforce programs and services
• Participate in monthly meetings with all PA CareerLink® centers Business Services staff to discuss employer engagement strategies, placement goals, priority industries, and workforce development opportunities
• Maybe co-located at PA CareerLink® centers as assigned
• Documents all employers’ activities in CWDS and/or other systems identified
• Maintain ongoing knowledge of industry-specific job postings for sharing and distribution across the system
• Requires flexibility for off-site events, employer meetings, and occasional evening or non-traditional hours

Education and Experience Requirement

• High school diploma required, associate degree or some college preferred
• Provide excellent Customer Service
• Must be comfortable delivering presentations to large and small groups
• Strong interpersonal, communication, and organizational skills
• Proficient in Microsoft Office applications, including Excel (intermediate to advanced level)
• Strong data collection, data entry accuracy, and reporting skills
• Must be able to work independently with little or no supervision
• Must be flexible with scheduling and workload changes
• Must be comfortable with frequent local travel throughout the City of Philadelphia
• Valid Driver’s License, clean driving record, and reliable vehicle required
• Able to work fully onsite, in a hybrid environment, or at employer sites as needed

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.