What are the responsibilities and job description for the Homeless Services Case Manager position at EDUCATION FOUNDATION OF CALIFORNIA?
About California Education Foundation
The Education Foundation of California is dedicated to community improvement by assisting and supporting those in need of housing and essential supportive services. Our primary goal is to empower the unhoused population by connecting them to the critical resources and programs necessary to achieve and maintain long-term housing stability. Additionally, we are committed to supporting local youth by providing access to quality education and comprehensive supportive programs that foster academic and personal growth.
Overview
The Case Manager is a field-based professional responsible for providing support to the unhoused and vulnerable population and connecting them to healthcare and social services. The Case Management team builds trust with potential members through direct engagement and partnership. This role requires a blend of administrative precision, initiative, and compassionate, one-on-one advocacy.
Key Responsibilities
Care Coordination & Advocacy
- Manage a dedicated caseload of members, developing individualized service plans to improve goal outcomes.
- Act as a primary liaison between members, healthcare, and social services.
- Monitor progress toward goals, adjusting service plans as needs evolve regarding housing, nutrition, and mental health.
Direct Member Support
- Conduct field visits and assigned meetings to assess the member’s environment and provide hands-on support.
- Assist members in navigating complex systems, including Social Security, Medi-Cal, and CalAIM Community Supports.
- Facilitate \"warm handoffs\" to specialized providers for behavioral health, medical care, or emergency financial assistance.
Documentation and Compliance
- Maintain detailed, accurate, and timely case notes in data management systems.
- Ensure all activities meet privacy (HIPAA) standards.
- Engage and document each enrolled member at least two times a month.
- Educate and create referrals to potential new members and enter into the data system.
Requirements
- Knowledge: Preferred minimum 2 years of experience in case management, social work, or human services. Strong familiarity with the Medi-Cal, CalAIM, and ECM services.
- Skills: Exceptional organizational skills and the ability to manage multiple high-priority cases simultaneously.
- Transportation: Valid driver’s license and reliable transportation for frequent travel within Merced County.
- Communication: Ability to advocate effectively in professional settings (e.g., social agencies and board meetings) and communicate empathetically with members.
Qualifications
- Please be ready to share examples that demonstrate your proactive communication style and ability to build rapport quickly.
- Demonstrated success in case planning and goal attainment for vulnerable populations.
- Bilingual ability (Spanish/English) is highly preferred to serve the Merced County community.
- Proficiency with mobile technology and case management software.
Success Measures
- High rate of goal attainment within individualized service plans.
- Growth of the referral partner network, the number of successful member enrollments, consistent documentation of contact efforts, and accuracy of documentation.
- Compliance with documentation deadlines and data accuracy.