Student Success Advisor

Student Success Advisor

Position Summary:

Under the direction of the Campus President and in coordination with the Director or Dean of Education (DOE), the Student Success Advisor (SSA) provides students with the support, coaching, and guidance required for students to be successful and complete their programs of study. Additionally, the SSA serves as the campus liaison for re-entry students from outreach to orientation and graduation. The SSA facilitates campus restart initiatives and is responsible for achieving and exceeding the assigned institutional restart goals. SSAs coordinate students’ interactions with various internal and external departments and/or agencies, including but not limited to Admissions, Education, Financial Aid, Business Office, Externship, Career Services, Espyr, and community support organizations. The SSA establishes relationships with students and conducts non-academic advising with restart students and select at-risk students. SSAs are ethical, detail and customer-service oriented with a strong interpersonal/human relations skills interested in impacting student success.

Essential Duties and Responsibilities:

• Student Advising and Retention: Provide non-academic advising and outreach to restart, at-risk, and other students identified as needing additional support. Collaborate with academic leaders and program directors to support student engagement, retention, and success.

• Student Success Programs: Develop and deliver presentations on study skills, test-taking strategies, note-taking, and time management. Support campus retention initiatives, high-risk student programs, and student success meetings.

• Restart Coordination: Serve as the campus liaison for restart students by contacting prospective restarts, explaining available options, answering questions, assisting with required paperwork, and following up throughout the process.

• Student Communication and Tracking: Maintain accurate student contact information and restart records in the student information system (SIS). Schedule appointments and reminders, monitor student status, and track required documentation.

• Campus Collaboration: Partner with faculty, staff, academic leaders, and campus administration to coordinate student outreach, resolve restart challenges, and support students returning to their programs.

• Reporting and Resources: Maintain current community resource information and prepare or distribute restart materials, reports, and other program communications as needed.

• Goals and Compliance: Work toward established campus restart goals and budget expectations. Participate in required training and follow all Education Affiliates (EA) and campus policies and procedures.

• Perform other duties as assigned and maintain regular and reliable attendance.

Skills and Competencies:

• High level of emotional intelligence
• Excellent verbal and written communication skills
• Experience coaching others to achieve their goals
• Ability to maintain student contact information
• Ability to meet deadlines and give attention to details
• Ability to maintain confidentiality
• Student advisement, interaction, and engagement experience.
• Microsoft Office products including Office 365, Teams, Word, and Excel

Education Requirements:

Minimum of a bachelor’s degree in human services, social services, or related field required. Master’s degree preferred.

Direct experience with student advising may be considered if minimum education requirements are not met.

Classification: Non-exempt

Work Hours: Forty per week

Travel: None

Working Environment: Interior/Office