PT IT Support Technician

IT School Support

Position Summary:   

The IT School Support provides level 1 and 2 hardware and software support to the campus administration personnel, students, and faculty. 

Essential Duties and Responsibilities: 

Overall 

• Responds to administration/faculty/student inquiries concerning system(s) operations.  

• Diagnoses system hardware, software, and operator problems.  Provides updates to the College President on open tickets/problem resolutions. 

• Tracks, prioritizes, and documents requests using an IT support request system. 

• Installs and configures new computers and other IT equipment as well as repairing and upgrading different types of computers (software and hardware). 

• Responsible for tracking of IT supplies and equipment (e.g. cables and adapters). 

• Performs regular updates to servers. 

• Installs and builds cables for the campus. 

• Proactively examines current systems in place and inquires about new software/hardware in the market that relates to the campus functions. 

• Documents systems processes and procedures. 

• Other duties as assigned. 

Student Support (Residential/Hybrid) 

• Responsible for setting up student accounts. 

• Responds to and troubleshoots all student inquiries regarding access to their accounts, laptops for online classes, and other software required for their courses. 

Administration/Faculty Support 

• Responsible for setting up all administration/staff/faculty accounts, which include computers, printers/scanners, and department-specific software. 

• Educates administration/faculty on the basics of equipment and software. 

Skills/Competencies/Qualifications: 

• 2-5 years of IT support experience   

Education Requirements: 

Associates degree or equivalent in Computer Science or related field.  Bachelor’s degree preferred.  

Classification:  Non-Exempt 

Work Hours: Approximately 20 hours per week, but may vary daily.  Some evening and weekend hours may be required. 

Travel: Some 

Working Environment:  Interior/Office