What are the responsibilities and job description for the IT school support position at Education Affiliates?
Position Summary:
The IT School Support provides level 1 and 2 hardware and software support to the campus administration personnel, students and faculty.
Essential Duties and Responsibilities:
Overall
- Responds to administration/faculty/student inquiries concerning system(s) operations.
- Diagnoses system hardware, software, and operator problems. Provides updates to College President on open tickets/problem resolutions.
- Tracks, prioritizes and documents requests using an IT support request system.
- Installs and configures new computers and other IT equipment as well as repairing and upgrading different types of computers (software and hardware).
- Responsible for tracking of IT supplies and equipment (e.g. cables and adapters).
- Performs regular updates to servers.
- Installs and builds cables for the campus.
- Proactively examines current systems in place and inquires about new software/hardware in the market that relates to the campus functions.
- Documents systems processes and
- Other duties as assigned.
Student Support (Residential/Hybrid)
- Responsible for setting up student accounts.
- Responds and troubleshoots all student inquiries regarding access to their accounts, laptop for online classes and other software required for their courses.
Administration/Faculty Support
- Responsible for setting up all administration/staff/faculty accounts, which include computers, printers/scanners and department specific software.
- Educates administration/faculty on the basics of equipment and software.
Skills/Competencies/Qualifications:
- 2-5 years of IT support experience
Education Requirements:
Associates degree or equivalent in Computer Science or related field. Bachelor’s degree preferred.
Classification: Non-Exempt
Work Hours: Forty per week but may vary daily. Some evening and weekend hours may be required.
Travel: Some
Working Environment: Interior/Office