Desktop Support Analyst

🔧 Desktop Support Analyst

📍 On-site | Denver, Colorado

🕒 Full-Time | 2–3 Years Experience

💵 $35–$36 per hour

Are you a tech-savvy problem solver with a passion for helping others? We’re looking for a Desktop Support Analyst to join our global client’s IT team in Denver, CO and provide outstanding Level I & II support for hardware, software, and network issues. If you thrive in a collaborative environment and enjoy working hands-on with technology, we’d love to meet you.

What You’ll Do:

• Support end users with desktop software, hardware, and network issues (Level I & II).
• Install and upgrade Microsoft Windows OS, Microsoft 365 Suite, and peripherals.
• Troubleshoot virus/malware issues and perform system cleanups.
• Monitor and maintain the daily operations of the local area network (LAN).
• Perform software/hardware service administration and coordinate with vendors.
• Debug and test software issues, recommend program changes when needed.
• Provide informal tech guidance to colleagues and may coordinate tasks as required.

What The Team Is Looking For:

✅ 2–3 years of desktop or technical support experience

✅ High School diploma (relevant experience required)

✅ Proficient in Microsoft Windows, Office 365, and remote troubleshooting

✅ Strong communication and problem-solving skills

✅ Ability to interpret and respond to technical and user-based issues clearly

➕ Bonus: Experience with office IT setups/moves/changes

➕ Bonus: Certifications like CompTIA A or Microsoft MDA are a plus

Why Join?

💼 Be part of a collaborative and supportive IT team

🚀 Grow your technical skills with exposure to a variety of support tasks

🎯 Take ownership of key IT processes and improve day-to-day operations

💰 Pay: $35–$36/hr (W2)