What are the responsibilities and job description for the WIOA Support Specialist position at EDSI Solutions?
Overview
Salary $40,000 year
Do you have a passion for making a difference in someone’s life? Are you looking for anopportunity to use your background and empathetic nature to work for a progressive, forwardthinking, and family-owned company where creativity is encouraged? We are seeking a dynamic,team-oriented, and caring individual to join our spirited team. Scope of Position• To provide support and assistance to program participants in all areas related to gainingand/or retaining employment and career advancement.• Due to the dynamics of working with individuals, this position necessitates an individualwho is comfortable working in an environment that is constantly evolving.• This position requires an organized individual who can efficiently handle severalresponsibilities simultaneously.
Responsibilities
• Assist in the data entry, filing, and administrative support.• Offer support to customers in the Computer Resource Center.• Outreach and communication to potential, current, and retention participants.• Update and share the team calendar on a daily basis.• Create and update different trackers with the use of Excel spreadsheets.• Back up for workshop/event invitations, follow-ups, and keeping track of attendance.• Check phone voicemails twice daily and ensure call-backs.• Help create virtual and physical client files.• Monitor youth social media accounts with timely posting and generating new ideas.• Technical and customer support as needed.• Assist leaders in creating new team processes and relate this information to necessaryparties.• Enter data, workshops, and case notes in statewide database.• Assist with organizing recruitment events and keeping all parties informed of progress.• In charge of purchasing office supplies as needed.• Assist in the preparation and reviewing of reports.• Support leaders with scheduling meetings for the office.• Proctor assessments for enrollment purposes.• Other opportunities as available.
Qualifications
• Ability to be highly organized, detail-oriented, follow deadlines, juggle multiple tasks, takeinitiative, and manage personal workload.• Excellent computer skills and knowledge of Microsoft Office – MS Excel, Word, andPowerPoint.• Ability to prioritize tasks and document visits and contacts.• Demonstrate oral and written communication skills.• Ability to maintain flexibility as needs of contract evolve.• Customer service experience preferred.
• A valid driver's license and clean driving record required
Bring your expertise to EDSI and live our values every day: Show Up, Smile and Support!
EDSI is a progressive, forward-thinking, family-owned company that is B Corp Certified.
Salary : $40,000
