What are the responsibilities and job description for the Performance Manager position at EDSI Solutions?
Overview
Title: Performance Manager
Classification: Exempt
Salary: $75,000 year
Scope of Position: The Performance Manager will monitor program performance, track key metrics, and ensure staff accountability in meeting contract deliverables and workforce system goals.
Responsibilities
Essential Functions:
- Work with staff to ensure customer flow, service delivery, and data management are efficient and effective
- Perform detailed data analysis of operations
- Act as the liaison between GCWB and EDSI administrative staff on issues concerning invoicing and performance numbers
- Develop, implement, and oversee the maintenance of filing, record keeping, distribution of materials, and other types of office/program systems
- Evaluate and standardize office procedures and effectively troubleshoot and resolve issues
- Respond in a timely manner to requests from the contracting agency on issues related to billing and performance tracking
- Ensure data entered on the required system(s) is current, accurate and timely
- Retrieve and organize critical operations reports
- Present data and reports to leadership in a clear and effective manner, using graphs, tables, and other methods
- Create customer lists to support teams in focusing their efforts
- Based on analysis, determine where improvements can be made to center operations
- Assist with staffing logistics
- Implement and adhere to the Quality Assurance System
- Provide research and support for critical team decisions
- Manage ISO compliance and audits
- Track, report, and ensure compliance with ISO auditing process
- Other opportunities as available
Qualifications
Education and Experience Requirements:
- Bachelor’s degree in a related field, or an equivalent combination of education and 5–10 years of relevant leadership experience
- Data analysis experience
- Excellent communication and problem-solving skills
- Previous experience with invoicing and billing
- Knowledge of Microsoft Office programs
- Regional travel is required
- Able to work fully onsite or in a hybrid environment
- Must have reliable transportation to and from the worksite and other required locations
- A valid driver's license & clean driving record required
Salary : $75,000