What are the responsibilities and job description for the Customer Service Rep position at EDPO Brand?
Our Culture
EDP is a rapidly growing company — with deep experience in retail and commercial propane sales, operations and finance. We provide safe, reliable propane service to residential, commercial, industrial, and agricultural customers from Connecticut to California.
We service more than 200,000 customers in 24 states, with a presence in rural America as well as in major metropolitan areas. We have become a significant player in the propane industry, recognized in 2022, 2023 and 2024 as one of the Top Ten Propane Marketers by LP Gas Magazine. Since our inception in 2012, EDP has helped more than 44 owners of well-run propane businesses transition to their own “next chapter” while benefiting everyone involved.
Responsibilities:
- Handles customer service inbound and outbound telephone calls in a friendly and courteous manner. Works with customers daily to sustain and improve business relationships.
- Assists General Manager in managing customer growth and retention activities by serving as liaison between customer and Service Center to ensure customer needs are being met.
- Ensure all customer concerns are handled professionally, following up to confirm customer satisfaction.
- Participates in outbound calling campaigns to retain existing customers and regain lost customers.
- Participates in outbound efforts to collect balances on past due customers.
- Assists in the delivery and service process by addressing and correcting routing exceptions.
- Provides general administrative support by assisting in drafting and communication of internal coordination documentation, processes/procedures, customer retention activities, reports, general filing, daily route paperwork, scanning of documents and working within customer accounts to ensure accuracy of forecasting and billing.
- Depending on location may assist with accounts payable processing and other office functions.
Minimum Education:
- High school diploma, GED, or equivalent training and experience.
Minimum Work Experience:
- 1-2 years of customer service experience
- Ability to work effectively in a team environment and be a solid partner
- Foster a positive team environment that encourages open communication and collaboration
- Strong interpersonal skills with a focus on customer satisfaction and relationship management, both internally and externally
- Ability to resolve issues efficiently and effectively
We Offer Amazing Benefits!
In addition to competitive wages, we are proud to offer a comprehensive benefits package to help support the physical and financial health of our employees and their families.
Our benefits program allows you to customize your coverage, to select the best plans to meet your family’s needs while taking advantage of tax savings. Eligible employees have the option to enroll in any of the following options with many of them offering pre-tax premium deductions to lower your taxable income, thereby reducing your income taxes.
- Medical Insurance – multiple options to choose from
- Dental Insurance
- Voluntary Vision Insurance
- Health Savings Account
- Flexible Spending Account
- Confidential Employee Assistance Program (EAP)
- Voluntary Supplemental Life and AD&D Insurance
- Voluntary Short-Term Disability
- 401(K) with Company Match
- Tuition Reimbursement
- Propane discount
As part of your comprehensive compensation package, we provide eligible employees with the following benefits at no cost:
- Paid Holidays & Time Off
- $50,000 Basic Life/AD&D benefit
- Long Term Disability
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.
