EdPlus Financial Intake Services Lead

Are you familiar with higher education financial aid policies and procedures? Do you excel at managing and motivating others? Then keep reading below for this EdPlus Financial Intake Services Lead opportunity!

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Click here!

We are seeking a highly motivated, energetic and articulate EdPlus Financial Intake Services Lead to join our high-performing team in the Success Coaching Center. Every day you will make a difference in the lives of others by developing and cultivating EdPlus Financial Intake Specialists to perform at their optimal best while ensuring the goals of the department and University have been achieved.

Essential Duties:

• Collaborates with Financial Aid and Scholarship Services to ensure operations are timely and that effective service is provided to students.
• Works with University departments to resolve concerns around benefit and aid processing, certification, and disbursements.
• Cultivates an environment that empowers staff to be proactive as they deliver attentive, quality service to students.
• Uses a leadership style that is firm and goal oriented that motivates and engages others in an enthusiastic way.
• Learns quickly and thoroughly while continually recognizing and adapting to changing conditions and competing priorities.
• Addresses all aspects of staffing, training, and professional development in a highly consistent manner.
• Collaborates with key stakeholders to provide a comprehensive service approach, address opportunities to improve services for the student experience and to bolster student success.
• Establishes goals, executes progression plans, effectively delegates, and resolves general issues and concerns of students.
• Monitors production and quality of student/specialist interactions, evaluating opportunities to benchmark, enhance, and improve the student experience.
• Provides direction to staff concerning assignments, activities, and schedules to ensure the delivery of the excellent service required to meet/exceed departmental goals.
• Handles highly sensitive and/or complex issues with students and/or parents.
• Assists with troubleshooting system issues and acts as a point of contact for questions regarding processes.
• Identifies trends and recommends alternative solutions to resolve problems.
• Coordinates and assumes other duties or projects as assigned or directed.

Minimum Qualifications:

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field including two (2) years managerial experience; OR, any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

• Bachelor’s degree or higher in a related field.
• Demonstrated critical thinking skills to identify issues and potential solutions while tracking towards resolution.
• Demonstrated proficiency with financial aid regulations and processes.
• Demonstrated organizational skills with the ability to multi-task.
• Evidence of knowledge of Microsoft Office Suite, PeopleSoft, Salesforce, and other basic computer programs.
• Demonstrated ability to resolve issues and problems.
• Demonstrated ability to communicate in a clear, concise, understandable manner; listens attentively to others, understands material, and provides instructions to all employees.
• Demonstrated ability to rapidly adapt and effectively utilize new technology, practices, policies, and methods.
• Demonstrated ability to establish and maintain effective working relationships with peers, specialists, faculty, students, administration, and other interested parties.
• Demonstrated ability to demonstrate sensitivity to the needs of a diverse student population.

NOTE: Please answer the following questions in your cover letter:

• Describe your approach to developing and coaching team members in a high-volume, performance-driven environment. How do you ensure accountability while maintaining team engagement and morale?
• This role focuses heavily on delivering high-quality student experiences. Share how you improved a process or interaction to better support students.

Salary & Benefits:

$61,400 - $76,700 per year; DOE

The target salary for this position is $70,000 per year.

ASU offers a total compensation package that includes valuable employee benefits. Click here to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Working Environment:

ASU EdPlus is located at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate work schedules to hybrid work schedules, subject to approvals per ASU policy.

Applicant must be eligible to work in the United States; ASU EdPlus will not be a sponsor for this position.

Department Statement:

EdPlus defines itself through a culture of curiosity, risk-taking and refusing to accept the status quo. As a central enterprise unit for ASU focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education, our commitments support the university charter. ASU is a national service university and aspires to accelerate positive social outcomes through the seamless integration of cutting-edge technological innovation and scalability.

EdPlus employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of inclusion. Our innovative approach drives outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Apply before 11:59 pm Arizona time: Thursday, April 16, 2026