Digital Dental Workflow Coordinator

Description

We operate on a 4-day work week, Monday - Thursday 7:30am-5:00pm.

Position Profile: Digital Dental Workflow Coordinator

The Digital Dental Workflow Coordinator will play a crucial part in coordinating the workflow of the digital department, ensuring efficient scheduling of cases, managing digital design timelines, and facilitating communication between the laboratory and doctor’s offices. The Digital Dental Workflow Coordinator will also be responsible for flexing into other positions within the department to assist when needed. The ideal candidate should have experience multitasking, strong organizational skills, and excellent communication abilities.

Supervisory Responsibilities: None

Job Duties And Accountabilities

Digital Dental Workflow Coordinator:

• Maintain a well-organized schedule to optimize the workflow of the digital department and meet production goals.
• Communicate regularly with dental technicians to provide updates on priorities and any changes in workload. Print prescriptions and make and receive calls from doctor’s offices.
• Take cases to other departments.
• Download and/or import digital impression cases and receive photos for cases.
• Flex to other areas within the department to assist with removing models from 3D printers, using CAD/CAM software to nest cases for 3D printing.
• Other duties as assigned.
  
  

Workplace Expectations

Safety

• Work in a safe manner and comply with all safety protocols.
• Report unsafe conditions to supervisors or management.
• Wear required personal protective equipment (PPE).
• Maintain a clean and orderly work area.
  
  

Teamwork & Collaboration

• Actively participate in team meetings and provide timely feedback.
• Understand and leverage organizational synergies.
• Collaborate effectively across departments and utilize available resources.
  
  

Leadership & Communication

• Act with integrity and treat others with respect.
• Model behavior consistent with Edmonds Dental Prosthetics’ values.
• Communicate effectively with internal and external stakeholders using appropriate methods and technology.
• Build and maintain strong customer relationships.
  
  

Core Values

• Take Initiative: We empower our team to be proactive problem-solvers who share ideas and commit to personal growth, driving continuous improvement for our community and customers.
• Be Humbly Confident: We approach our work with quiet confidence and expertise, ensuring our interactions exude professionalism and respect.
• GSD (Get Sh** Done!): We hold ourselves accountable for delivering quality results on time, taking ownership of our responsibilities without excuses.
• Collaboration: We are stronger together, working as one cohesive team to support each other, our customers, and the patients they serve. No silos—only synergy.
• Do the Right Thing: Integrity guides everything we do. We uphold the highest ethical standards and deliver on our promises, even when no one is watching.
• Value of Reputation: Every case, every interaction, and every decision builds our collective reputation. We understand the power of trust and work tirelessly to maintain it.
  
  

Qualifications

Preferred Qualifications:

• Proven experience in dental laboratory scheduling or a similar role within the dental industry preferred.
• Strong organizational skills and the ability to manage multiple tasks and deadlines simultaneously.
• Excellent attention to detail to ensure accurate scheduling and tracking of dental cases.
• Proficiency in using scheduling software or systems to manage and track workflows.
• Good communication skills to effectively liaise with the dental team, technicians, and suppliers.
• Knowledge of dental laboratory procedures, materials, and terminology.
• Familiarity with dental terminology and basic understanding of digital dental processes is advantageous.
• Knowledge of intra oral scanners, and CAD/CAM.
• Ability to adapt to changing priorities and handle unexpected challenges efficiently.
• Strong problem-solving skills and the ability to make effective decisions under pressure.
• Professionalism, integrity, and a commitment to delivering high-quality dental restorations.
  
  

Experience/Skills

• High school diploma or equivalent.
• Required to engage with doctor’s offices in a professional and courteous manner.
• Previous scheduling and CAD/CAM experience preferred.
  
  

Physical And Safety Requirements

• Must be able to lift up to 20lbs.
• Stand or sit for long periods of time.
• Repetitive motion: Movements frequently and regularly required using the wrists, hands, or fingers.
• Ability to convey information to various stakeholders with clarity and effectiveness.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.