What are the responsibilities and job description for the Service BDC position at Edmond Hyundai?
Do you thrive in a fast-paced environment where you have unlimited career potential? Are you an enthusiastic individual who wants to work for a mission driven company? Do you have a desire to Succeed? Then Ted Moore Auto Group is the right fit for you!
We are seeking an individual to serve as the Service BDC Coordinator to oversee Service BDC department employees. The job duties and functions include training, overseeing Service BDC Agents on inbound and outbound call quality and performance, and daily communication with Service BDC Coordinator to maintain department standards.
About Us:
Ted Moore Auto Group is an Oklahoma-owned and locally operated automotive group with a primary focus within the automotive retailing industry. The company owns and operates several dealership franchises and collision centers within Oklahoma. The primary focus of Ted Moore Auto Group is to provide our customers the best experience, which is why we developed the Ted Moore Difference.
Benefits We Offer:
- Some work schedule flexibility available
- Benefit Packages available – Health, Dental, Vision, Life, Flex Spending Offered
- Paid vacations
- 401K plan with match
- Free Parking
Requirements:
- Works well in a team environment
- Happy and Positive Attitude
- Proficiency in MS Office (MS Excel and MS Word)
- Excellent time management skills and the ability to prioritize work and handle work flow
- Attention to detail and problem-solving skills
- Excellent written and verbal communication skills
- Strong organizational skills with the ability to multi-task
- Must be able to work under pressure
- Associates degree
- Must have a valid driver’s license
- Reliable source of transportation
Job Responsibilities:
- Train new employees as needed on processes, procedures, and goals of the department
- Assist with coordinating service BDC agents on performance and duties
- Produce daily, weekly and monthly reports
- Continued learning of new systems and products
Skill/Qualifications:
- Excellent communication both written and verbal
- Excellent organizational skills
- Works well within a team environment as well as independently
- Time management skills required - dependability
- Familiarity with CRM / Xtime software is a plus
- Strong knowledge of Microsoft office products and Google Suite
- A background in Automotive Service department
- Ability to pass criminal background check
