What are the responsibilities and job description for the Solutions Architect position at EDMO?
Company Description
At EDMO, we're transforming how universities attract, evaluate, and admit students. Our AI-driven platform combines Document Intelligence, Conversation Intelligence, and System Intelligence to simplify the entire admissions journey — reducing what used to take weeks into just hours.
Role Overview
We’re hiring a Solutions Architect to be the senior technical voice in late-stage opportunities and complex integrations. You’ll validate feasibility, scope effort and risk, design solution blueprints, and help ensure deals are realistic and implementations scalable.
Key Responsibilities
• Lead technical discovery and run deep-dive sessions with client IT and admissions teams to capture systems, telephony/chat stack, SSO, security/compliance, and data-flow requirements.
• Assess configuration vs. product gap vs. custom work; document trade-offs and risks for Sales and Product.
• Validate feasibility and effort pre-contract; contribute to RFP responses, solution summaries, and executive technical presentations.
• Create architecture diagrams, sequencing diagrams, integration specs, and SOW inputs.
• Advocate customer priorities to Product/Engineering and help standardize repeatable deployment patterns.Translate business needs into technical and non-functional requirements (performance, privacy, retention, observability).
- Design integration approaches (APIs, webhooks, connectors), data contracts, CRM/SIS mappings, and event flows into EDMO.
Required Experience
• 6 years in Solutions Architecture, Pre‑Sales Engineering, or senior technical consulting in B2B SaaS/enterprise software.
• Demonstrated experience implementing integrations across CRM/SIS/ERP, telephony/contact‑center, identity providers, and data platforms.
• Deep knowledge of REST APIs, webhooks, event-driven architectures, and iPaaS/MCP-style connectors.
• Hands-on familiarity with Salesforce, Slate, or similar CRMs, student information systems, and cloud infrastructures.
• Proven experience leading technical workshops and communicating with enterprise stakeholders.
Nice to Have
• Higher education technology experience, AI/ML or conversational AI exposure, Professional Services background.
Skills & Attributes
• Systems thinking, strong communication skills, and pragmatic approach to delivery.
• Customer-focused with the ability to push back constructively.
Why EDMO?
Join EDMO and help modernize higher education at scale. At EDMO you will:
- Make measurable impact: your designs and decisions will speed admissions, increase access, and improve outcomes for real students.
- Shape Product Direction: work closely with Sales, Product, and Engineering to shape product roadmap and deployment patterns.
- Grow quickly: we support professional development with mentorship, training stipends, and opportunities to lead initiatives.
- Be part of a collaborative culture: small, cross-functional teams move fast, share knowledge, and celebrate practical innovation.
- Enjoy competitive rewards: market-competitive salary, equity, flexible time off, and benefits that support work-life balance.