What are the responsibilities and job description for the Production and Technical Support Specialist position at EDM International, Inc.?
Production & Technical Support Specialist
Location: Loveland, CO
Job Type: Full-Time, Permanent
Compensation: $20–$30 per hour (DOE)
Bonus: Eligible for discretionary bonus
About EDM International
EDM International is a long-established leader serving the electric utility industry with innovative products, specialized consulting, and practical solutions. We’re growing — fast — and we’re looking for someone who’s not afraid to roll up their sleeves, learn new things, and take ownership of meaningful work.
Position Overview
We’re hiring a Production & Technical Support Specialist who thrives at the intersection of hands-on work and
customer-facing problem solving. You’ll assemble high-quality products, support our customers with real-world technical questions, and help keep inventory and workflow running smoothly.
This is a role for someone who likes variety, values quality, and isn’t satisfied with “good enough.”
Essential Duties and Responsibilities:
Production Responsibilities
- Assemble mechanical and electronic components with precision
- Inspect products at each stage to maintain quality standards
- Program components using simple PC-based tools
- Test final products to ensure they meet specifications
- Package completed products for customer-ready shipment
- Log production, testing, and shipping data accurately
Technical Support Responsibilities
- Respond to customer and sales inquiries with confidence and clarity
- Document and manage product returns
- Receive, diagnose, repair, and return customer devices
- Spot opportunities for design or process improvements and communicate them
- Forward potential sales leads to the appropriate team
Inventory Responsibilities
- Receive and organize incoming inventory
- Monitor stock levels and submit replenishment requests when needed
- Assist with cycle counts and inventory reconciliation
Minimum Qualifications
- High school diploma or equivalent
- 2 years’ experience preferred in:
- Customer service or customer-facing roles
- Manufacturing, production, or technical support
- Electric utility industry (preferred but not required)
- Strong communication skills — written and verbal
- Proficiency with Microsoft Outlook, Excel, Word, and Teams
- Detail-oriented with solid multitasking abilities
- Comfortable working in a fast-paced, hands-on environment
Work Environment & Physical Requirements
- Professional office environment using standard office equipment
- Regular sitting, talking, and computer use
- Occasional standing, walking, or lifting up to 25 lbs
- Reasonable accommodations available
Schedule
- Full-time, Monday–Friday
- In-person role based in Loveland, Colorado
Why Join Us?
Because what we build matters — and so do the people who build it. You won’t get lost in a giant corporate machine here. You’ll have ownership, variety, and the chance to contribute to products that help keep utility systems running reliably across the country.
If you’re looking for a role where your attention to detail, technical curiosity, and customer-first mindset actually make a difference, this is it.
Salary : $20 - $30