SME Sr. Human Centered Design Strategist

Job Title: SME Sr. Human Centered Design Strategist

Job Location: Baltimore, MD (2 days onsite / week)

Duration: Long term contract

Payrange : $75 - $80/hr

Benefits for Eligible Employees - Health Insurance, Paid Time Off (PTO), Paid Holidays.

About Edify

Headquartered in Naperville, IL, we are a dynamic team with over two decades of industry expertise, dedicated to delivering robust business solutions, staff augmentation, and a comprehensive range of application and web services. Recognized as one of INC. Magazine's Fastest Growing Private Companies, we're committed to empowering businesses with innovative technology solutions.

At Edify Technologies, we partner with customers globally, empowering them to enhance their technology footprint, reduce unnecessary costs, develop sustainable IT solutions, and gain a competitive edge in today's digital world. We believe in creating an impact through innovation, driving tangible results that propel businesses forward.

Requirement:

Required Skills

• 7 years as a Human-Centered Designer, Service Designer, UX Strategist, or similar, including 3 years in regulated or large-scale environments (e.g., government, healthcare, finance).
• Experience designing digital products using human-centered design, collaborating with engineering, product, and program teams.
• Strong cross-functional collaboration skills, bridging policy, operations, and technology, and translating between technical and non-technical audiences.
• Expertise in qualitative research (user interviews, usability testing, contextual inquiry) and synthesizing insights into actionable outcomes.
• Proficiency in service design methods (journey mapping, service blueprinting, ecosystem mapping, prototyping).
• Experience designing for accessibility, equity, and diverse populations (Section 508, WCAG, inclusive design).
• Familiarity with large-scale public systems, including compliance and policy constraints.
• Strong communication skills, able to present insights clearly to varied audiences.
• Proven ability to deliver in complex, multi-stakeholder, regulated environments.
• Collaborative experience with IT, project managers, and business/program teams.

Preferred Skills

• Knowledge of Medicaid, CHIP, SNAP, TANF, or similar programs, including eligibility and renewal processes.
• Experience working with public-sector or mission-driven organizations (e.g., Medicaid agencies, ACA programs, public health, nonprofits).
• Familiarity with CMS guidance, Medicaid regulations, and procurement practices.
• Background in agile delivery, discovery cycles, or government modernization.
• Experience with enterprise design systems (components, documentation, adoption).
• Experience designing AI-assisted workflows, conversational interfaces, or self-service tools with responsible AI focus.
• Experience in plain language and content design for public communications.
• Experience mentoring teams in human-centered design (design sprints, workshops, research).
• Strong user research skills (interviews, facilitation, insight synthesis).
• Relevant UX/design certifications (e.g., NN/g, IDEO, LUMA, CUA) preferred.

We Believe in Diversity & Inclusion:

As a minority-owned company, we deeply value and prioritize inclusion and diversity within our organization. We believe that a diverse and inclusive workforce fosters innovation, creativity, and empathy, leading to a richer and more rewarding work environment. We are committed to cultivating a workplace where every team member feels valued, respected, and empowered to contribute their unique perspectives and talents. Join us and be a part of a team that celebrates diversity, cherishes different perspectives, and fosters a collaborative and supportive community.

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