What are the responsibilities and job description for the IN-Hoosier Lottery PT, Temporary Customer Service Rep. position at Edify Technologies India Pvt Ltd?
IN-Hoosier Lottery PT, Temporary Customer Service Rep.
Overview
The Hoosier Lottery Customer Service Representative will assist customers with the claims process of Hoosier Lottery prizes, questions related to Hoosier Lottery products and other duties as needed. Individuals will work an average of 22 hours per week at the Hoosier Lottery Headquarters.
Job Responsibilities
• Greet customers upon arrival in the Claims Center;
• Ensure all proper documentation is presented prior to claim processing.
• Sell lottery products daily including scratch and draw game products;
• Assist with nightly closing process when needed.
• Provide shift coverage for staff benefit time.
• Other duties as assigned.
Job Requirements
• High School diploma or equivalent;
• Excellent customer service skills;
• General knowledge of and ability to operate a telephone and cash register;
• Basic knowledge of clerical procedures, methods, and principles;
• Proficient with modern office equipment including computers, fax machines, and scanners
Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceHigh School Diploma or Equivalent.Required0Prior administrative clerical experience.Required6MonthsDemonstrated customer service expereince.Required6MonthsBasic phone, register, and office equipment experience.Required0Experience with nightly closeouts, cash counts and deposit prep.Highly desired0
Questions
No.QuestionQuestion1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement?Question2What is your candidate's email address?Question3Where does your candidate currently reside (City & State)?Question4If selected for engagement, your candidate's hourly Pay Rate must be $15.80. The Provider Markup for this position is 22%. Do you agree to these requirements?Question5This is a part-time temporary position, approx. 2-3 months duration, to cover LOA for full time employee. Does candidate accept this requirement?Question6Position is on-site, not to exceed 22 hours/week. Does candidate accept this requirement?Question7Candidate must be flexible with schedule, including shift coverage for staff benefit time and nightly closing as needed. Is candidate available for variable hours and evening shifts?Question8Candidate must have reliable transportation and be punctual with attendance. Does candidate accept this requirement?
Overview
The Hoosier Lottery Customer Service Representative will assist customers with the claims process of Hoosier Lottery prizes, questions related to Hoosier Lottery products and other duties as needed. Individuals will work an average of 22 hours per week at the Hoosier Lottery Headquarters.
Job Responsibilities
• Greet customers upon arrival in the Claims Center;
• Ensure all proper documentation is presented prior to claim processing.
• Sell lottery products daily including scratch and draw game products;
• Assist with nightly closing process when needed.
• Provide shift coverage for staff benefit time.
• Other duties as assigned.
Job Requirements
• High School diploma or equivalent;
• Excellent customer service skills;
• General knowledge of and ability to operate a telephone and cash register;
• Basic knowledge of clerical procedures, methods, and principles;
• Proficient with modern office equipment including computers, fax machines, and scanners
Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceHigh School Diploma or Equivalent.Required0Prior administrative clerical experience.Required6MonthsDemonstrated customer service expereince.Required6MonthsBasic phone, register, and office equipment experience.Required0Experience with nightly closeouts, cash counts and deposit prep.Highly desired0
Questions
No.QuestionQuestion1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement?Question2What is your candidate's email address?Question3Where does your candidate currently reside (City & State)?Question4If selected for engagement, your candidate's hourly Pay Rate must be $15.80. The Provider Markup for this position is 22%. Do you agree to these requirements?Question5This is a part-time temporary position, approx. 2-3 months duration, to cover LOA for full time employee. Does candidate accept this requirement?Question6Position is on-site, not to exceed 22 hours/week. Does candidate accept this requirement?Question7Candidate must be flexible with schedule, including shift coverage for staff benefit time and nightly closing as needed. Is candidate available for variable hours and evening shifts?Question8Candidate must have reliable transportation and be punctual with attendance. Does candidate accept this requirement?
Salary : $16