Onsite ERP Analyst

Job Summary:

The ERP Analyst will be responsible for the support and maintenance of S2K ERP system. This role involves analyzing business processes, identifying areas for improvement, and ensuring that ERP solutions meet the needs of the organization. The ideal candidate will have a strong understanding of ERP systems, excellent problem-solving skills, and the ability to work collaboratively with various departments.

Essential Functions and Responsibilities:

• Collaborate with business process orders on methods to improve efficiency and accuracy in daily work.
• Document improvement requirements and technical details in a change management process for business approvals and accurate record keeping.
• Work independently, and with 3 rd party ERP support teams to configure and personalize the ERP system to support process needs
• Lead the business owners in testing, validation, and promotion of the change to the production system.
• Provide helpdesk support and troubleshooting for ERP related issues
• Collaborate with the IT Technical team to configure devices including printers, RF technologies, client computers, etc. Troubleshoot and resolve all connectivity issues with these devices as required.
• Conduct end user training as needed
• Monitor the ERP activity and scheduled jobs for performance and bottlenecks. Resolve issues as needed to restore standard operations
• Monitor the ERP database for integrity and resolve any data irregularities
• Support and maintain data interfaces between the ERP and outside systems including manufacturing, supply chain planning, financial, and reporting systems
• Configure and monitor EDI communications with customers and suppliers. This includes collaborating with corresponding VANs and partner EDI teams. Completed all testing and validation.
• Collaborate with local and Global IT Team mates on the ERP functions and data interfacing needs
• Remain current with ERP functionality and industry best practices
• Performs other ERP tasks/duties as assigned.

Required Knowledge, Skills and Abilities:

• Bachelor's degree in Information Technology or related field
• 3 years of experience as ERP Analyst or similar rol e
• Knowledge of AS400 or iSeries Information System, proficiency is a plus.
• Accuracy with detail, planning, organizing and efficiency.
• Excellent oral and written communication skills (For example, ability to write reports, business correspondence and procedures. Must have ability to effectively present information and respond to questions from customers, suppliers, managers and employees.)
• Excellent analytical and problem-solving skills (For example, must have ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.)
• Strong customer service skills (i.e. views other Departments/Employees as customers and strives to provide results in a timely fashion that always meets expectations.)
• Effective interpersonal skills (e.g. team building, conflict resolution)
• Ability to work independently.