What are the responsibilities and job description for the Spa Receptionist position at Edgewood Tahoe Resort?
Position Overview:
As a Spa Receptionist at Edgewood Tahoe Resort, you will be the first point of contact for our esteemed guests, embodying warmth, elegance, and impeccable service. You will ensure a seamless and exceptional spa experience from the moment of arrival to departure, in alignment with Forbes Five-Star standards.
Key Responsibilities:
- Greet all spa guests with a gracious, welcoming demeanor, adhering to luxury hospitality standards.
- Maintain detailed knowledge of spa treatments, therapists, promotions, and wellness programs to provide informed recommendations and upsell where appropriate.
- Coordinate all spa reservations via phone, email, and in-person with precision and discretion.
- Manage daily scheduling for spa therapists and ensure efficient appointment flow.
- Ensure the reception area, retail displays, and waiting lounges are impeccably maintained and presented at all times.
- Accurately process payments, reconcile daily transactions, and handle billing inquiries with confidentiality.
- Collaborate with therapists, Spa Attendants, and other departments to ensure seamless guest service.
- Respond promptly to guest requests, concerns, and feedback with professionalism and discretion.
- Maintain strict confidentiality of guest information in accordance with resort and Forbes standards.
- Perform other related duties as assigned to support the overall success of the team and business.
Qualifications and Skills:
- Ability to work flexible schedules, including nights, weekends, and holidays.
- Minimum of 2 years in a luxury hospitality or spa environment.
- Excellent interpersonal and communication skills, both verbal and written.
- Proficient in spa software systems and Microsoft Office.
- High attention to detail, organization, and ability to multitask in a fast-paced setting.
- Warm, professional, and polished presentation.
Physical Requirements:
- Must be able to safely lift, move, and stack items weighing up to 40 lbs.
- Able to perform physical tasks, including bending, lifting, and standing for extended periods.