What are the responsibilities and job description for the Front Desk Agent position at Edgewood Tahoe Resort?
Position Overview:
As a Front Desk Agent at Edgewood Tahoe Resort, you will be the first point of contact for our guests and an integral part of creating a memorable experience. You will provide exceptional guest service, handle reservations, check-ins and check-outs, and address guest needs in a professional and courteous manner. Your goal is to ensure that each guest feels welcome, valued, and well cared for during their stay.
Key Responsibilities:
- Greet guests upon arrival, check them in, and provide them with necessary information about their stay (room details, amenities, etc.).
- Handle guest requests and resolve any issues promptly and professionally.
- Ensure all guest information is accurately recorded in the system and maintain confidentiality of sensitive data.
- Collaborate with other hotel departments (housekeeping, engineering, etc.) to ensure guest needs are met.
- Verify the guest's method of payment and follow established credit-checking procedures.
- Thoroughly understand and adhere to proper credit and cash handling policies and procedures.
- Understand room status codes and room status tracking.
- Promote options and alternatives to guests and offer assistance in making choices including upgrades and other services.
- Maintain knowledge of resort policies, procedures, and emergency protocols.
- Work closely with the housekeeping department in keeping room status reports up to date and coordinate requests for maintenance and repair work.
- Assist with administrative duties as needed, including filing, report generation, and handling guest feedback.
- Perform other related duties as assigned to support the overall success of the team and business.
Qualifications and Skills:
- Ability to work flexible schedules, including nights, weekends, and holidays.
- Previous experience in hospitality, professional office environment of customer service
- Friendly, approachable, and professional demeanor.
- Proficient with computer systems, office software, and hotel management software.
- Excellent verbal and written communication skills.
- Ability to multitask and handle high-pressure situations.
- Exceptional interpersonal and problem-solving skills.
Physical Requirements:
- Must be able to safely lift, move, and stack items weighing up to 40 lbs.
- Able to perform physical tasks, including bending, lifting, and standing for extended periods.