What are the responsibilities and job description for the IT Support Specialist position at edgeall?
Respond to tech inquiries via email, through online chats, over the phone, or in person. * Inform customers about IT products and services. * Walk customers step-by-step through the problem-solving process. * Help with troubleshooting hardware and software. * Follow up with customers to ensure satisfactory service. * Communicate customer feedback to the appropriate internal team members.Skills and qualifications: * Excellent problem-solving and analytical skills. * Comprehensive knowledge of computer systems and experience troubleshooting hardware and software. * The ability to break down technological processes and deliver clear, step-by-step instructions. * Patient, friendly demeanor with a great aptitude for listening. * Strong verbal and written communication skills. * Commitment to providing exceptional customer service.Preferred qualifications: * Passion for problem-solving and customer service. * Tech savvy, with experience working in a tech-related field. * Ability to diagnose and resolve a variety of technical issues. * Team-oriented mindset with an openness to constructive feedback. * Eagerness to learn new technologies and systems. * Experience working as an IT help desk technician or in a similar customer support role.
Job Type: Contract
Pay: $23.72 - $25.00 per hour
Experience:
- Help desk: 3 years (Preferred)
- Customer support: 3 years (Preferred)
Ability to Commute:
- Woonsocket, RI 02895 (Preferred)
Ability to Relocate:
- Woonsocket, RI 02895: Relocate before starting work (Preferred)
Work Location: In person
Salary : $24 - $25
