Scrum Master/Technical Product Analyst

This is a contract position with a hybrid schedule, with 3 days onsite in Vienna, VA.

In this role, you will:

• The Technical Product Analyst/Scrum Master is a hybrid role responsible for driving Agile delivery execution while performing deep technical and process analysis for Membership initiatives.
• This role partners closely with Product Owners, Architects, Developers, and the Release Train Engineer (RTE) to ensure predictable delivery, high-quality outcomes, and alignment to PI objectives.
• The role blends Scrum Master servant leadership with hands-on technical/project analysis, enabling teams to translate business and architectural needs into well-defined, prioritized, and executable backlog items while continuously improving delivery flow.

Scrum Master & Agile Delivery Leadership

• Serve as Scrum Master for an Agile team.
• Facilitate all Agile ceremonies: Daily Stand-ups, Sprint Planning, Backlog Refinement, Reviews, Retrospectives, and System Demos.
• Coach teams on Scrum and SAFe practices, fostering self-organization and continuous improvement.
• Identify, track, and remove or escalate impediments and risks impacting delivery.
• Support PI Planning, ART syncs, and coordination with other teams and Shared Services.
• Partner with the Release Train Engineer (RTE) to ensure teams meet PI Objectives and commitments.
• Apply Agile project management practices to support:
• Scope, schedule, and dependency management
• Risk and issue tracking
• Delivery metrics and forecasting
• Track and report team performance, velocity, and delivery health.
• Ensure alignment between sprint execution and broader program milestones.
• Represent the team in cross-team delivery forums (e.g., Scrum of Scrums / ART syncs) and strengthen communication channels to reduce dependencies and improve flow.
• Partner with architecture/platform stakeholders as needed to keep work aligned to enterprise direction and operating model decisions being discussed

Technical Project & Product Analysis

• Perform technical and functional analysis of business requirements, system workflows, APIs, and data integrations related to Pega platform and S3 microservices.
• Partner with Product Owner and BSA s to create, refine, and prioritize product backlogs, ensuring stories are clear, testable, and ready.
• Analyze dependencies, scope, risks, and impacts across teams and systems.
• Review epics, features, user stories, and acceptance criteria, providing critical feedback to ensure quality.
• Serve as a liaison between business stakeholders, architecture, and delivery teams, translating needs into technical solutions.
• Drive improvement initiatives to increase flow, quality, and predictability.
• Mentor team members on Agile mindset and execution best practices.
• Contribute to ART-level improvements and cross-team alignment.
• Promote transparency, accountability, and a culture of continuous learning.

The skills we are looking for in this role include:

• Demonstrated experience serving as a Scrum Master for technology delivery teams and enabling reliable execution through Agile discipline.
• Strong capability in technical/process analysis: translating ambiguous needs into clear backlog items and supporting end-to-end delivery.
• Bachelor’s degree in Information Systems, Computer Science, Business, or equivalent experience.
• 5 years' experience in Agile delivery roles, with Scrum Master and/or Technical Analyst experience.
• Strong understanding of SAFe Agile, Scrum, and Lean principles.
• Experience working with technical teams (APIs, integrations, data flows, cloud or service-based architectures).
• Proven ability to analyze complex systems and translate requirements into executable backlog items.
• Strong facilitation, communication, and stakeholder management skills.