What are the responsibilities and job description for the Field Service Technician position at EDGE Office?
EDGE Office
Ruston / Monroe, Louisiana
About EDGE Office
At EDGE Office, we believe Relationships Matter. Offices Unified.
Since 1972, we’ve helped businesses across East Texas, North Louisiana, and Southwest Arkansas stay productive by delivering industry-leading office technology backed by local people who genuinely care.
We don’t believe in call centers or endless transfers. Our customers know us by name, and our technicians build lasting relationships through dependable service and exceptional customer care.
If you enjoy solving problems, working with technology, and helping people, we’d love to meet you.
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Position Summary
EDGE Office is seeking a full-time Service Technician to join our Ruston/Monroe team.
In this role, you’ll install, maintain, troubleshoot, and repair Xerox, Lexmark, and other office technology equipment while providing outstanding customer service throughout North Louisiana.
You’ll work from our Ruston Office each day, travel to customer locations, and become the trusted technical advisor businesses rely on to keep their offices running smoothly.
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What You’ll Do
• Diagnose and repair multifunction printers and copiers
• Install new office equipment
• Perform preventative maintenance
• Configure network printing and scanning
• Communicate directly with customers
• Manage parts inventory in your company vehicle
• Document service activity using our mobile service platform
• Work closely with our local support and dispatch teams
• Build long-term customer relationships
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What We’re Looking For
• Strong mechanical and electrical aptitude
• Excellent troubleshooting skills
• Positive attitude and professional appearance
• Strong customer service skills
• Basic computer and networking knowledge
• Valid driver’s license with a clean driving record
• Prior copier, printer, IT, or electronics experience is a plus, but we are willing to train the right individual.
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Why EDGE Office?
• Family-owned company since 1972
• Locally managed and relationship driven
• Paid technical training
• Career advancement opportunities
• Company vehicle
• Competitive pay
• Health benefits
• Paid time off
• 401(k)
• Supportive team culture
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Join a Company That Invests in People
We’re not just looking for someone to repair equipment.
We’re looking for someone who enjoys helping people, solving problems, and becoming a trusted partner to the businesses we serve.
If that sounds like you, we’d love to hear from you.
Apply today
📧 edge@edgeop.com
📞 318-255-9154