What are the responsibilities and job description for the Part-Time Customer Service Representative-Knoxville, TN Onsite position at Edfinancial Services LLC?
Description
Location: Knoxville, TN
Job Type: Part Time
Starting Pay: $18.00/hour $5.09/hour of Health and Welfare Benefit - That’s over $23/hour in total value, plus growth opportunities, training, and a supportive team environment!
Start Date: October 12, 2026
Work Schedule: 9:00AM-2:00PM Monday – Friday
About Edfinancial Services: At Edfinancial, we’re more than a workplace — we’re a mission-driven community helping people manage one of life’s biggest investments: their education. As a leading contractor for the U.S. Department of Education, we pride ourselves on integrity, growth, and employee success.
What You’ll Do: As a Customer Service Representative, you’ll be the friendly, knowledgeable voice our customers depend on. You’ll:
- Handle inbound and outbound calls with professionalism and empathy.
- Provide accurate, clear information about our products and services.
- Resolve questions and issues quickly while maintaining compliance with federal and company guidelines.
- Use sound judgment and strong communication skills to support each customer interaction.
- Collaborate with your team to create a positive, high-quality work environment.
Why You’ll Love Working Here at Edfinancial, we don’t just talk about culture — we live it. You’ll join a community that values:
- Growth & Development: Paid training, Educational Assistance, and Leadership Development Program creating growth opportunities for advancement.
- Great Benefits: Medical, Dental, Vision, Pet, Life and Disability Insurance, Teledoc and Employee Assistance Program (EAP)
- Work-Life Balance: 11 paid holidays, paid vacation, sick leave, and mental health day after 6 months
- Community: Company -sponsored clubs, fitness, reward programs, and community involvement
- Potential to work remotely after on-site training and a minimum of 6 months of consistent job performance, subject to company policy, business needs and ongoing performance standards!
What We’re Looking For:
- Professional appearance and positive attitude
- Strong communication and listening skills
- Ability to deliver clear and accurate information to solve problems efficiently
- Basic computer proficiency
- Ability to collaborate with teammates and leaders who want to see you succeed
Mission: Edfinancial strives to provide exceptional customer-driven products and services while always doing the right thing!
Salary : $5 - $23