What are the responsibilities and job description for the Delinquency Resolution Specialist position at Edfinancial Services LLC?
Description
Delinquency Resolution Specialist
Knoxville, TN
Description
Client Relations Delinquency Resolution Specialist
Knoxville, TN | Full-Time On Site
Join a team where performance pays off!
About the Role
Are you competitive, goal-driven, and motivated by helping people get back on track? We’re looking for energetic communicators to join our team as Client Relations Delinquency Resolution Specialists!
In this role, you’ll be the voice that creates solutions. You’ll speak with borrowers who are past due and work with them to bring their accounts current through professional negotiation, clear communication, and a problem-solving mindset.
What You’ll Do
- Make outbound calls & take inbound calls from borrowers who are behind on payments
- Help customers find real solutions by negotiating payment arrangements
- Overcome objections with confidence and empathy
- Use scripts, tools, and account info to provide accurate support
- Stay sharp on loan rules, compliance, and system updates
- Meet and exceed performance goals for cure rates, quality, and urgency
- Maintain strict confidentiality and data security standards (5C access level)
- Follow assigned schedules (with flexibility for business needs)
- Be a positive, professional teammate who contributes to a winning culture
What You Bring
- Strong communication and negotiation skills
- Persistence, resilience, and confidence under pressure
- Coachability — you’re hungry to learn and improve
- Professionalism and empathy in every conversation
- Dependable, flexible, and committed to team success
If you like working in a fast-paced environment where your effort drives your results… you’ll love it here!
Why You’ll Love Working with Us
- Performance-focused culture — you WIN when the team WINS
- Certification and annual training to keep you growing
- High-trust environment that values accuracy, integrity, and customer care
- Supportive leadership and a team that celebrates success together
- Opportunities for cross-training and career growth
Schedule
Flexibility is important! Shifts may include evenings, weekends, and occasional overtime during peak demand — because our customers count on us. Hours of operation are as follows:
- Monday: 8:00 a.m. – 11:00 p.m.
- Tuesday – Friday 8:00 a.m. – 8:00 p.m.
- Saturday: 10:00 a.m. – 2:00 p.m.
Ready to build your career and make a real impact?
Apply today and become a key player on a team that drives results!
Come Grow with Us!