What are the responsibilities and job description for the Operations Support Specialist I position at EdFed?
Why Work Here?
EdFed offers challenging career opportunities and great benefits!
Job Title
Operations Support Specialist I, Administration (CEO)
Overtime Exemption
Non-Exempt
What you will do
- Work cross-functionally to solve issues and implement changes. Proactively communicates and collaborates with various departments to analyze information needs and functional requirements.
- Assist in creating, maintaining, and updating various procedural/policy manuals. Ensures consistency at all times between documented procedures and actual processing.
- Recommend changes to processes with the goal of streamlining workflow processes and enhancing delivery of products and services.
- Design and develop complex training and development projects, working with subject matter experts and members of the branch services leadership team.
- Serve as the liaison with the Training department to ensure operation initiatives are in alignment and supported properly within the organization.
- Act as a resource for branch personnel to clarify and verify operating procedures and policies.
- Miscellaneous duties and special projects as assigned management.
Qualifications
Every employee is required to comply with all Bank Secrecy Act (BSA) policies and procedures, and to attend required BSA-related training as assigned.
Work Experience
- Prior experience in a similar role.
Skills and Abilities
- Writing High
- Time management High
- Operations High
- Problem solving High
Our people are passionate about what they do, the products and services they promote, and the members they serve. If you're looking for an opportunity to be an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.