Service & Scheduling Coordinator (High-End Resi AV, Lighting, Shading, Control)

Department: Service

Location: Kihei, HI (eDesign)

Compensation: $45,000 - $65,000 / year

• A trustworthy individual. You love to take care of people and supporting others brings you joy. The concept of white-glove care is a standard you can deliver day in and day out.

• A customer service background. Experience and skill in assisting high-end (ultra high net worth) clientele and executives with exacting standards. A knack for the technical (we put amazing tech in to the finest homes). A steady work history (3yrs between hops), a pleasant disposition, Hiqh EQ.

• In-Person (Not Remote or Hybrid)
• 375 Huku Lii Pl, Kihei, HI 96753

• Full Time (40hrs/Wk)
• Monday to Friday (8:00am-5:00pm)

• Integrity
• Grit
• Innovation
• Value
• Excellence

• Preston, President
  
  

• Primary Point of Contact: Phone, Email, Text, Ticketing System
• Full-Cycle Issue Mgmt: Intake > Triage > Manage > Resolve > Bill
• Satisfaction: Deliver a "WOW" experience, each and every time
• SLA: Meet or exceed our response times and obligations

• Interface With: Service Technicians, Project Managers, Accounting, Partners
• Scheduling: Manage and Schedule based on clients needs and eDesign resource availability
• Documentation: Update and Maintain accurate client records
• Expedite: Efficiently move the issue through various departments
• RMA's: Work with the Warehouse Manager to Manage/order/track products that are being returned/repaired to close out tickets
• Reporting: Monthly reports summarizing ticket volume, resolution times, and trends
  
  

• Strong, independent problem solver
• Proactive
• Extreme attention to detail
• Dynamic thinker
• Assertive
  
  

• $45k to $65k/yr – Yup!
• Simple IRA
• Medica Insurance - check!
• Vision & Dental: Optional
• PTO: 96 hours
• 6 Paid Holidays

• Continuous Professional Development
• Relaxed Family-Like Environment
• Quarterly Company Events
• Occasional Pau Hana!