What are the responsibilities and job description for the Customer Service Representative and Accounting Support position at Eder Goodman LLC?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will have a passion for helping customers and possess excellent communication skills. This role involves interacting with customers via phone, providing assistance, resolving issues, and ensuring a positive customer experience. Additional duties include support for Accounts Receivable and Accounts Payable tasks as needed.
Duties
- Front line order taking from customers and interaction with office personnel and sales team.
- Utilize effective phone etiquette to ensure a positive interaction with customers.
- Analyze customer issues and provide appropriate solutions or escalate as necessary.
- Handle cash transactions accurately when required, ensuring proper cash handling procedures are followed.
- Communicate effectively with both English-speaking and multilingual customers to address their needs.
Requirements
- Previous experience in a customer service environment is preferred.
- Strong phone etiquette and communication skills are essential.
- Proficiency in using computers and various software applications for data entry and record keeping.
- Bilingual or multilingual capabilities are highly desirable to serve a diverse customer base.
- Must demonstrate strong interpersonal skills and the ability to work well within a team environment.
- A commitment to providing exceptional customer service at all times.
If you are passionate about helping others and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity as a Customer Service Representative.
Job Type: Full-time
Pay: $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Meriden, CT 06450 (Preferred)
Work Location: In person
Salary : $21