Customer Service Representative

Key Accountabilities

• Assisting customers with inquiries and complaints, analyzing and problem-solving billing issues via Email
• Promoting positive customer relations by providing customer service with a friendly demeanor, can-do attitude, and willingness to always help
• Promoting and assisting with Live Chat, the customer portal, assistance programs and mailed correspondence
• Running daily reports to maintain compliance within our Billing system
• Working closely with the operations team to ensure timely completion of service orders and customer follow-up
• Focusing on continuous improvement to ensure consistently high delivery of service to customers
• Perform complex administrative or clerical tasks in support of improvement projects and commitments requiring a basicunderstanding of customer service practices and procedures.
• Participate in executing customer service strategies.
• Inform customers about order status, invoices and other standard information needed to complete the sale.
• Provide administrative and clerical support to maintaining and updating tools or systems and relationships that supports accurate customer demand forecast, as well as other databases related to shipments and inventory management.
• Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.
• Other duties as assigned

Qualifications

Minimum Qualifications

• High school diploma, secondary education level or equivalent