Resident Services Coordinator

Edenbrook Green Bay, part of the Eden Senior Care network, is seeking a dedicated and motivated Resident Services Coordinator to join our team at our newly renovated 70-bed skilled nursing facility.

Position Summary

The Resident Services Coordinator provides administrative and clerical support to the Social Services and Admissions Department, ensuring an efficient admissions process and supporting high-quality resident care.

Responsibilities

Admissions and Intake Support

• Assist guests and family members in completing the admission process, ensuring all required paperwork is completed and all necessary financial and medical records are obtained.
• Assist with the coordination, intake, admission, and transfer of guests within the facility.
• Ensure rooms are appropriately prepared prior to new guest arrivals.
• Orient guests and their families to the facility, its services, and guests’ rights.
• Conduct regular check-ins with new admissions to identify concerns, assess satisfaction, and surface opportunities for service enhancement.
  
  

Administrative and Office Support

• Provide general office support, including typing, filing, and maintaining accurate admission records.
• Keep up-to-date evaluation documentation on each guest’s activities in compliance with regulations.
  
  

Resident Support and Interaction

• Uphold guest comfort, privacy, and dignity through warm, respectful, and supportive interactions.
• Respond promptly and courteously to guest call lights.
• Provide informal counseling when needed to address issues that may hinder guests’ socialization and participation in activities.
• Participate in scheduled care conferences and identify psychosocial needs for incorporation into the care plan.
  
  

Compliance, Safety, and Team Participation

• Maintain infection control and standard precaution practices at all times.
• Attend and actively participate in departmental meetings and in-service trainings.
  
  

Prerequisites

• High school diploma or equivalent; coursework in social or human services preferred.
• Experience in a skilled nursing facility or healthcare setting preferred but not required.
• Experience in customer service and/or hospitality strongly preferred.
• Strong communication, customer-service, and organizational skills.
• Demonstrated positive attitude, reliability, and an interest in working collaboratively with a team.
• Proficiency with office software and electronic medical records.
• Ability to maintain confidentiality and comply with HIPAA.
• Ability to manage multiple tasks and work effectively with residents, families, and staff.
• Ability to meet basic physical requirements of the role.
• Completion of required background checks and health screenings.