Director of Sales and Client Services

Position Overview

The Director of Sales and Client Services (RN) at Eden Home Care is the top authority overseeing both business growth and client care outcomes. This is a mission-critical, executive-level position responsible for leading all aspects of sales, client relations, and clinical coordination.

As the end-all, be-all leader for how Eden Home Care attracts, serves, and retains clients, this individual must combine strong clinical judgment with business acumen and leadership excellence. The Director ensures that every new client, every caregiver, and every interaction reflects Eden’s standard of compassionate, professional, and compliant care.

This role directly manages the sales, intake, and client-services teams and maintains oversight of clinical quality — serving as both the clinical leader and business driver for the organization.

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Core Responsibilities

Strategic Leadership & Growth

• Develop and execute Eden Home Care’s regional growth strategy, driving referrals, client acquisition, and brand expansion.

• Lead, coach, and hold accountable the sales and client-services teams to meet and exceed revenue and census goals.

• Build and maintain relationships with referral sources: hospitals, skilled nursing facilities, physicians, discharge planners, and community partners.

• Serve as the liaison between marketing, operations, and clinical staff to ensure consistent messaging and service delivery.

• Use clinical expertise to enhance credibility and trust with referral partners and families.

Client Services & Clinical Oversight

• Oversee the client intake and assessment process, ensuring all evaluations are clinically appropriate and compliant with regulations.

• Review care plans, coordinate with nursing staff, and ensure safe, effective care transitions.

• Serve as the clinical authority on complex cases, client escalations, and service planning decisions.

• Ensure ongoing communication with families, caregivers, and interdisciplinary teams.

• Monitor client satisfaction and implement proactive measures to maintain high service standards.

Operational & Team Management

• Directly supervise the sales, intake, and client services departments; provide leadership to clinical personnel as appropriate.

• Develop departmental budgets and manage expenses aligned with growth and quality targets.

• Establish and track KPIs for revenue growth, client retention, and clinical outcomes.

• Ensure all client services comply with state regulations, accreditation standards, and Eden Home Care policies.

• Foster a culture of accountability, compassion, and excellence across all client-facing operations.

Community & Brand Representation

• Represent Eden Home Care in the Warrensburg and greater Missouri community as the face of quality home care.

• Participate in health fairs, community events, and professional associations to strengthen brand awareness.

• Communicate Eden’s mission and values to families, partners, and staff with authenticity and authority.

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Qualifications

• Active RN license in the state of Missouri (required).

• BSN required; MSN, MBA, or equivalent advanced degree preferred.

• Minimum 7–10 years of experience in home care, home health, or related healthcare management.

• Proven track record of leading teams that deliver both clinical excellence and business growth.

• Strong understanding of state and federal home care regulations.

• Demonstrated ability to build and maintain referral relationships and drive census growth.

• Exceptional leadership, communication, and organizational skills.

• Commitment to Eden Home Care’s mission of providing compassionate, person-centered care.

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Performance Indicators

• Client census growth and revenue attainment.

• Clinical quality outcomes (compliance, readmission rates, satisfaction).

• Referral partner retention and conversion.

• Team performance, morale, and accountability.

• Efficiency of client intake and onboarding processes.

• Adherence to regulatory and quality standards.

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Compensation & Benefits

• Competitive base salary (commensurate with experience and licensure).

• Performance-based incentives tied to growth, satisfaction, and compliance outcomes.

• Comprehensive benefits: medical, dental, vision, retirement, paid time off.

• Continuing education support and professional development opportunities.

• Mileage reimbursement and/or company vehicle (as appropriate).

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Why Eden Home Care

At Eden Home Care, leadership means ownership — of care quality, client relationships, and community trust. The Director of Sales and Client Services (RN) holds the ultimate responsibility for ensuring that every family experiences the highest standard of service, compassion, and clinical excellence.

This is a role for a strategic, people-centered nurse leader ready to make a profound impact — blending clinical insight with business leadership to shape the future of home care in Warrensburg and beyond.