POSITION SUMMARY  

Within established management operating and fiscal policy, the Assistant Manager assists the Community Manager in managing the day-to-day activities of operating and maintaining facilities and equipment in housing projects designed to provide low-income families, seniors, special users, or other eligible individuals with furnished or unfurnished housing in single or multi-unit dwellings by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Under general supervision of the Community Manager:

• Orders office supplies.
• Schedules maintenance repairs, generates and files completed work orders and follows-up, as appropriate.
• Assists in resident move-in/out procedures and unit inspections.
• Maintains wait list and processes applications in conformance with compliance regulations and EHMI policies; explains entire move in procedures.
• Collects rent and accounts for monies collected; performs daily bank deposits, as needed.
• Answers telephone and handle office interactions in a friendly, courteous and sincere manner.
• Sorts and distributes inner office mail.
• Prepares recertifications of residents by interviewing residents, obtaining appropriate documentation and completing worksheets. Submits worksheets to Community Manager or Property Supervisor for approval.
• Compiles and maintains accurate written records of residents (e.g., Emergency Information, Incident Reports, etc.). Maintains resident files in a neat and orderly manner according to EHMI standard policies.
• Refers applicants to alternative housing if all available units are occupied or if the Wait List is closed.
• Ensures consistent application of project rules and regulations.
• Ensures consistent application of Program (HUD, CHFA, RHCP, TCAC, etc.) rules and regulations.
• Prepares Project Status Reports (PSR’s). 
• Maintains a clean and well-organized office.
• Maintains a businesslike and professional appearance.
• Promotes harmonious relations among residents, housing personnel and persons of the community. Demonstrates enthusiasm and stamina for housing project and position. Represents project in business related matters to the residents and to the community at large. Sensitive to the housing philosophies of the owner/sponsor.
• Maintains congenial relationships with all residents and resident service coordinator/agencies, is understanding of and sensitive to cultural background, economic status, those with special needs, and adheres to Equal Employment and Equal Housing Opportunity requirements.
• Exercises common sense, good judgement, consistency, and self-control in day-to-day contact with residents and in other business-related matters.
• Demonstrates company loyalty and integrity in all financial matters, in reports to supervisors and other management personnel, in relationships with residents and co-workers.
• Actively participate in our culture of inclusivity.

POSITION SUMMARY as a NIGHT MANAGER

In exchange for reduced rent housing, the Night Manager is responsible for providing the after-hours management presence in coordination with or in the absence of a Community Manager.  Ensures common area buildings are secured after-hours, including but not limited to community rooms, light checks, and other common areas where applicable.  Responds to on-site emergencies during night shift by taking action to prevent or stop an emergency from escalating, while coordinating with the on-call team member who would relieve the night manager upon arrival on site.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responds to calls on company issued cell phone beginning at 5:30 p.m. through 8:30 a.m., Monday through Friday and 24 hours on Saturday/Sunday and Holidays.
• As assigned or needed, performs janitorial duties such as taking out the garbage, placing the dumpsters in position for collection, daily building and property light check runs, light ground duties during nightly walk, etc.; Duties also include light maintenance, in cases of emergency, such as turning off the water valve on a toilet, faucet, main water valve, and water vacuum in cases of flooding prior to being relieved by on call team member.
• Exercises good judgment and own discretion to call for other staff or 911 for help in an emergency.  Contacts on-call maintenance personnel for maintenance emergencies.
• Directs emergency personnel to various parts of grounds, buildings, or unit, as appropriate.  Assist when necessary while emergency staff are on-site.
• Within 24 hours, records any incidents, unusual occurrences or emergency/after-hours calls on the incident report form or on call work order, and immediately notifies site Manager as required.
• Property Walks to be completed five out of seven days each week. Maintains an oversight presence by responding and noting any suspicious activities or possible lease violations.
• Walks to be completed of interior common areas and exterior of the property, including the parking lots.  
• Performs daily light check runs for the property and buildings and ensures all doors and windows in the common areas are locked, and alarms are set. 
• Document the Property Walk in Yardi. 
• Submit work orders as needed to resolve issues. 
• Review of all House Rules and Lease provisions of the assigned property to ensure understanding of and what constitutes a lease violation so that proper notification and follow-through is communicated to the Community Manager.
• Responds to malfunctioning of irrigation system by turning off water or shutting down the irrigation system.
• Attends staff meetings where Night Manager duties are performed, at least once per month or as required.  Attendance to the staff meeting can be done via phone.
• Attendance at resident meetings (quarterly for family sites and monthly for senior sites).
• Reports any changes to household composition to supervisor or Human Resources.
• Adheres to house rules of assigned property, including but not limited to pet, parking, storage, nuisance, sanitation, egress policies as described in Eden’s house rules.
• Adheres to unit inspection requirements to be completed twice a year by immediate supervisor to ensure unit is being maintained according to guidelines outlined in Eden’s house rules.
• Sets an example for the community by living up to Eden’s mission and core values.
• Actively participate in our culture of inclusivity.

EDUCATION and/or EXPERIENCE

• 6 months clerical/office experience or other related experience and/or training.  

PREFERRED SKILLS and/or ABILITIES

• Type professionally and accurately at a minimum of 40 wpm.
• Previous experience in property management a plus
• General understanding of preventive and ongoing apartment maintenance
• Computer literacy - PC hardware, YARDI software a plus.
• Proficient in word-processing and spreadsheet software (Word, Excel, Outlook).
• Self-starter, flexible, detail-oriented, and well organized. 
• Ability to work independently and in a team environment.
• Experience working with diverse groups, i.e., staff, residents, outside contacts.
• Commitment to the companies’ goals and philosophy.
• Passionate about equitable housing.

CERTIFICATES, LICENSES, REGISTRATIONS 

Experience with HUD or CTCAC properties a plus

LANGUAGE, MATH & REASONING SKILLS

Ability to read and interpret documents such as safety rules, governmental regulations, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of residents or employees of organization.  Desirable second language skills may vary site by site. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. Ability to solve financial, maintenance and resident problems logically and creatively and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to recognize appropriate time to refer residents to Manager or Service Coordinator. Ability to interpret a variety of instructions furnished in written, oral, or schedule form.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to sit and use hands to finger, handle, or feel.  The employee is occasionally required to reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision and ability to adjust focus. Physical demands include writing/typing, use of computer and paper files, answering phones, attending meetings.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JOB DESCRIPTION REVISION

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job.  While this job description is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks are performed when circumstances change.  This job description replaces all previous descriptions for this position.

Eden Housing is an equal opportunity employer. Eden Housing does not discriminate based on race, color, religion, sex, disability, familiar status, national origin, or any other arbitrary basis.

Salary : $19 - $23