What are the responsibilities and job description for the Entry Level-Service Technician position at Edelman Inc. | Electric, Plumbing, Heating, Cooling, Solar Energy?
Description
Edelman Inc is excited to offer an exceptional opportunity for individuals looking to start their career in the HVAC, plumbing and electrical industries. We are currently seeking an Entry-Level Service Technician to join our team and grow with us. If you have a passion for technology, a desire to learn, and a strong work ethic, this is the perfect role for you.
As an Entry-Level Service Technician, you will receive comprehensive training and hands-on experience in diagnosing, troubleshooting, and repairing various types of equipment and systems. Whether it's hardware, software, or network-related issues, you will play a crucial role in ensuring our customers receive prompt and reliable technical support. Your dedication to problem-solving and attention to detail will contribute to Edelman Electric Inc.'s commitment to delivering top-notch service.
Expected Hours to Work:
- 8:00 AM-8:00 PM
- Schedule: Monday-Wednesday or Thursday-Saturday
- On-call 1 week night plus once a month on Sundays
Position Summary:
To assist in providing maintenance and service calls on residential heating and air conditioning, electrical, and plumbing systems according to company standards providing the customer with a high- quality experience.
Responsibilities of a Service Technician:
- Maintain a professional appearance and attitude at all times.
- Arrive promptly at scheduled jobsites and follow dispatch instructions.
- Operate company vehicles safely and comply with traffic laws.
- Report any problems with tools, equipment, or vehicles promptly.
- Communicate with customers and collect payments as directed.
- Assist in gathering information for replacement needs and scheduling estimate appointments.
- Educate customers about residential planned maintenance agreements, additional products, and replacement options following company guidelines.
- Develop basic knowledge of electrical, HVAC, and plumbing principles, service tools, and customer service skills.
- Perform filter changes and basic repairs on residential gas furnace, air conditioning systems, toilets, sinks, and drains.
- Conduct Confidence Club inspections and perform basic upgrades/repairs on identified items during maintenance inspections.
- Install Edelman accessories.
- Complete all service-related forms accurately in ServiceTitan.
- Attend required training programs as set by the company.
- Perform other duties as assigned.
Benefits for a Service Technician:
- Health Insurance through Health Alliance - Edelman Covers a portion of the premium.
- Vision and Dental Insurance through MetLife
- A group life insurance policy worth $25,000. No cost to the employee.
- Voluntary benefits through MetLife: Short-Term Disability, Accident, Critical Illness, Hospital Indemnity, and Voluntary Life.
- Retirement through Vanguard. You can choose a Roth 401k or Traditional 401k, Edelman will match up to 4%.
- Edelman Loyalty Program. Runs for 50 years. Earn bonuses the longer you stay with Edelman.
- Access Perks - Find discounts to restaurants, shops, hotels, resorts, and theme parks.
Requirements
- Must pass drug and background screens
- Valid driver’s license and insurable through company insurance carrier
- Able to communicate clearly in English both verbally and in writing
- Ability to work with tools used in the job in a safe manner
Training Requirements:
- Basic understanding of electrical principles and ability to read schematics
- Completion of 14-day HVAC, Plumbing, and Electrical Basics training program
- Completion of Service Titan Navigation Training
- Completion of Edelman Confidence Club process training
- Completion of Generac Air-Cooled prerequisite training
- Nate Ready to Work Exam
Physical Requirements:
- Ability to work in various environmental conditions.
- Reach, bend, stoop, walk, sit, crawl, squat as necessary.
- Lift and carry objects, including heavy equipment up to 100 pounds.
- Use of tools and equipment such as hand tools and ladders.
- Vision abilities include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to focus
- Must be able to speak and hear.
- Comfortable working in small or confined spaces
Salary : $18 - $21