Client Services Manager

Position Description:

The Client Services Manager is responsible for supporting the Client Services Lead Manager in leading the Client Services team. The Client Services Manager ensures that the Eddy House facility is clean, safe, and organized. The Client Services Manager provides support to Client Services Specialists on duty and ensures team members are properly trained and adhering to shift expectations. In addition to reporting to the Client Services Lead Manager, this role delegates tasks, assists with hiring new team members, and facilitates performance reviews.

Essential Job Functions may include the following or other duties as assigned:

• Develop positive relationships with clients and team members while modeling healthy boundaries
• Ensure food pantry, clothing closet, and resource hall are appropriately stocked and organized
• Manage inventory of essential items including food, clothing, and hygiene supplies
• Foster a culture of collaboration, communication, positive energy, and compassionate support for clients, staff, and community partners; continually representing a unified leadership perspective that maintains a results-oriented, learning organization culture to increase positive social impact 
• Collaborate with Client Services team to ensure accurate data collection and reporting
• Prioritize the safety and security of Eddy House for clients, staff, and community partners
• Ensure adherence to Eddy House policies and procedures
• Retain a flexible schedule in order to cover additional shifts as necessary
• Assist with client transportation as necessary
• Provide excellent professional service in person and on the phone.  All communication is professional, client focused, and helpful
• Assist others as requested or assigned and perform related duties as required
• Maintain a safe and clean work environment
• Maintain professional and courteous appearance and demeanor
• Share in the ownership of Eddy House values

Requirements/Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum: Must be at least 21 years of age.
• Valid Nevada driver’s license and reliable vehicle with current vehicle registration and insurance.
• Associates or Bachelors, preferred.
• Previous experience in youth services, preferred.
• Must demonstrate a high level of confidentiality, professionalism, and be culturally competent and sensitive to client needs.
• Proficient with Microsoft Word and other web-based applications and tools.
• Strong interpersonal skills with the ability to communicate clearly and in a calm and pleasant manner.
• High level of organization and attention to detail with demonstrated interpersonal skills.
• Ability to read and write checklists, reports, and correspondence. Ability to read and comprehend complex instructions, memos, etc.
• Ability to analyze and perform complex computations with reasonable speed and accuracy. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands, stand, walk, bend, drive, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer business equipment and while driving. Must be able to lift up to 25 pounds on occasion. The noise level in the work environment is usually low level.

The overall nature of the position is sedentary requiring little physical effort and light exertion. There is occasional exposure to environmental conditions such as heat, cold, and temperature changes.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Disclaimer: Although the Company has attempted to accurately and thoroughly describe this position, the Company reserves the right to change the same, including to change, add to or subtract from the duties outlined, within the sole discretion of the Company, at any time, with or without advance notice.

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $45,000 - $50,000