What are the responsibilities and job description for the Automotive Service Advisor position at Edd Rogers Valley Ford?
Edd Rogers Valley Ford in Sparta, TN is a family-owned and operated car dealership seeking a full-time, Service Advisor in the Parts and Service Department. Come be a part of our growing family.
We offer:
-Weekends off
-Employee discounts on parts, service, and sales (Includes Family)
-Excellent earnings potential – base hourly salary wage with a commission plan that can increase with time, experience and training. Weekly hourly pay with Commission Bonus Pay Structure.
-Paid time off and paid holidays
-Company-paid basic life insurance
-Medical Insurance with employer compensation.
Service Advisor Summary of Duties:
Full-time Service Advisors spend the majority of their time in an office setting, although they frequently visit the repair shop. Duties and responsibilities may include the following:
· Greeting customers, getting them checked in for their appointments, and assigning the work to an appropriate technician
· Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs
· Answering customer questions about service outcomes and consulting with technicians when necessary
· Informing customers about potential cost savings and warranty protections
· Assisting customers with deciding to fix their car through the dealership’s shop or trading the vehicle in
· Overseeing and managing the service center’s scheduling and workflow
· Informing customers of changes in service or when their vehicle is ready to be picked up
Service Advisor Position Requirements:
- 2 years of related experience working as a Service Advisor
- Ability to multi-task and work in a fast-paced environment
- Excellent customer service skills
- Computer proficiency
- High school diploma or equivalent
Service Advisor Schedule:
Monday – Friday 7:30 am – 5:30 pm
Service Advisor Physical Demands:
While performing the duties of this Job, the employee is regularly required to sit, stand, type and use office equipment and be proficient with the Computer
*All applicants must be able to pass a Drug Screening and Background Check
Job Type: Full-time
Benefits:
- Employee discount
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus pay
Education:
- High school or equivalent (Preferred)
Experience:
- Service Advisor: 2 years (Preferred)
- Ford Service (Paid Training Available)
Work Location: One location
Job Type: Full-time
Pay: $11.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Commission pay
License/Certification:
- Driver's License (Required)
Work Location: One location
Salary : $11 - $21