What are the responsibilities and job description for the Express SVC advisor - Ed Voyles Chrysler position at Ed Voyles Automotive Group?
Service Advisor
We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.
Job Responsibilities
- Greet service department customers promptly and courteously—attitude is everything!
- Listen to customers and clearly translate repair needs to techs
- Upsell additional services using low pressure, high integrity methods
- Provide accurate repair/maintenance estimates
- Adhere to policies on vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Compensation
Compensation is based on experience and commensurate with Fortune 500 companies.
Benefits
In addition to career-long personal development, our associates enjoy a number of benefits, including:
- Medical, Dental and Vision Insurance
- Flexible Spending and Health Savings Accounts
- Supplemental Life Insurance
- Short-term & Long-term Disability
- Accident and Critical Illness Coverage
- 401K with Company Match
- Paid Vacation
- Paid Personal Time
- Paid Holidays
- Employee discounts on vehicles, parts and service
Our Company
Through a long history of service to our customers and community, Ed Voyles Automotive Group has earned the reputation as a local and industry leader. We have been in business for over 65 years and are one of the largest, family-owned, privately held dealership groups in the metro Atlanta area. We know that this reputation is a direct result of the loyalty, commitment and continued efforts of our employees.
Since Mr. Voyles opened his first dealership in 1952, we have been committed to providing employees with a great atmosphere to work in, where supporting each other to grow and be successful is part of our culture. Today, we are committed to recruiting long-term employees and developing talent from within. We strive to be innovative leaders in work environment, management and people development that extends beyond the automotive industry. At Ed Voyles Automotive Group, our commitment to our employees gives them balance in life – where equal consideration is given to our business priorities as we give to our family priorities.