What are the responsibilities and job description for the Automotive Service Advisor position at Ed Martin Toyota?
Every employee with Ed Martin Automotive Group is absolutely critical to its success. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team!
Benefits
Ed Martin Automotive Group is looking to add Service Advisors to our growing team. Service Advisors are the primary contact between the dealership Service Department and our customers. A successful candidate will have great communication skills, high levels of patience, and the ability to effectively address customer concerns in the moment.
Responsibilities
Benefits
- Up to 20 days of PTO
- 401k match
- Paid Training and ongoing development
- Medical, Dental, Vision Insurance
- Life Insurance
- Flexible Work Schedules
- Employee discounts on products & services
- Health/Wellness
- Discounts on products and services
- Career advancement opportunities, promote from within
- Clean and professional work environment
- Competitive wages
Ed Martin Automotive Group is looking to add Service Advisors to our growing team. Service Advisors are the primary contact between the dealership Service Department and our customers. A successful candidate will have great communication skills, high levels of patience, and the ability to effectively address customer concerns in the moment.
Responsibilities
- Greet customers promptly
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend maintenance based on age, mileage and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow up time
- Monitor the progress of each vehicle throughout the day, and update customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
- Proven record of achieving exceptional customer satisfaction
- Past experience as a service advisor, assistant lane manager or service consultant
- A desire for a long-term career with a growing organization
- Personal and professional integrity
- Computer skills and willingness to learn new programs