What are the responsibilities and job description for the Internal/Recon Service Advisor position at Ed Hicks Imports, Ltd.?
About Us
Every employee is absolutely critical to Hicks Automotive Group and its success. Hicks Automotive Group, has been in business since 1973. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team!
Benefits
- Medical, Dental, & Vision Insurance
- Life Insurance
- 401(K) Plan
- Paid Vacation
- Paid Holidays
- Employee Discounts on products & services
- Saturday lunches
Responsibilities
Oversee internal repair orders, complete the recon process in a timely manner as set forth by management.
Take ownership of the reconditioning experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain the recon spreed sheet and conduct a daily meeting with Service and Sales management.
Keep track of ordered parts and tools as necessary.
Oversee sublets to vendors. Ensure invoices are correct and attached to the repair order via Purchase Order process.
Dispatch details to carwash/detailer.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license
Must be able to pass a background check and drug test
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.